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COVID-Support-TEAM.md

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COVID Support Team Guidelines

Patient / Attendant consent

PURE is a volunteer-driven non-profit organization. PURE Volunteers will contact you and share the necessary information available with them and try to help. By filling this form, you provide us the right to contact you over phone, text, WhatsApp, and any other forms of communication and pass along this information to any third parties that we work with to fulfill your request.

PURE volunteers call to find out details and do not verify actual delivery or transactions. PURE or it is volunteers cannot be held liable for any disputes or discrepancies.

PURE volunteers pass along information and do not receive any kickbacks or any form of compensation from these vendors for doing this.

Team Member Consent

  • It's patients' or their families' decision to choose a helpline we provide irrespective of our hard work and time.
  • We cannot be offended. No emotions attached to any specific case.
  • We cannot argue or make decisions for them.
  • Available to make International calls and can speak any local language
  • Would you please acknowledge that you read this and agree?

Team Rules

  1. Be kind and courteous.

    a. We are all in this together to create a better world. Let us treat everyone with respect.
  2. No Promotions or spam.

    a. Give more than you take in this group. Self-promotion, spam, and irrelevant links are not allowed. No Fundraisers other than ones from PURE are permitted.
  3. No bullying.

    a. Make sure everyone feels safe. Bullying of any kind is not allowed. Also, the support team will not tolerate degrading comments about race, religion, culture, sexual orientation, gender, or identity.
  4. Respect everyone's privacy.

    a. Being part of this group requires mutual trust. Authentic, expressive discussions make groups great but may also be sensitive and private. What is shared in the group should remain in the group!
  5. No political debate or talks.

    a. The coronavirus is impacting everyone no matter their political affiliations. We are here to support each other and our local communities, but not to talk politics.
  6. No conspiracy or Gossip.

    a. The groups focus is on helping as many needy as possible. Please stick to helping with a useful information. Conspiracy theories or gossips are not allowed.
  7. No unsubstantiated scientific conclusions.

    a. There is much we do not know about the biology of SARS-CoV-2 and COVID-19. If you have a technical information, please get it reviewed by our SME or you can share from our existing reveiwed data.

Remember

  1. While on call, consider taking 5-10 seconds to appreciate any health care worker (hospital staff, medical staff, volunteers, food suppliers) or anyone who is actively working.
  2. Some patients or attendants might be emotional and start expressing themselves. Consider spending time listening to them. It brings emotional relief to them. (Of course, not anything more than a min).
  3. If you find out that a requirement is closed, try to find out the resource they used for future references.

Resources

For links please contact your team lead.

Facebook

Google patient form

India Covid: Vendor Support - Google Sheets

Calls form