| layout | title | description | group |
|---|---|---|---|
docs |
Troubleshooting |
Support page for dealing with common issues. |
overview |
This page contains suggestions for common issues you may encounter when using ESD.
There is a known bug when using add-ons while multiple accounts are signed in which seems to be caused by apps script using the incorrect account to execute the add-on. Unfortunately this is on Google's side so ESD cannot fix the issue directly. This is even more frustrating because the issue will not always show up when multiple accounts are signed in so it is possible for you to use ESD for a while before it suddenly occurs.
If you run into a situation where the ESD sidebar doesn't seem to load, try signing out of any extra accounts and opening the sidebar. More information about this bug can be found here.
As of v61, ESD will attempt to catch this bug and show a popup window to let you know that there was a problem. If you see this, you should log out of all but one account and try opening the sidebar again.
This issue can arrise when arise when Nested Elements is enabled and keys have not been properly formatted. See the Nested Elements Wiki for more details.