+
+
+### Example
+
+If you set:
+
+- Whenever my balance falls below: \$25
+- Bring my balance back to: \$50
+
+When your balance of \$26 drops to \$21 after a \$5 charge, auto-pay will add \$29 to reach your \$50 target balance.
+
+
+
+
+## Notes
+
+- Keep your API key secure and do not share it publicly.
+- If you need to refresh your API key for any reason, you can do so from the same dashboard.
+- Your API key is required to authenticate your requests when using the AssemblyAI API.
diff --git a/fern/pages/faq/accounts-billing-pricing/how-to-share-account-access-with-team-members.mdx b/fern/pages/faq/accounts-billing-pricing/how-to-share-account-access-with-team-members.mdx
new file mode 100644
index 00000000..0a540108
--- /dev/null
+++ b/fern/pages/faq/accounts-billing-pricing/how-to-share-account-access-with-team-members.mdx
@@ -0,0 +1,33 @@
+---
+title: "How to Share Account Access with Team Members"
+---
+
+While our platform only allows a single email address and API key per account, there are ways to effectively share access with your team members. Here's how you can manage shared access:
+
+## Creating a Shared Team Account
+
+The recommended approach for team access is to create a shared account:
+
+1. Set up a new account using a shared email address (e.g., dev@yourcompany.com)
+2. Securely share the account credentials with team members using a password manager
+
+## Best Practices for Shared Accounts
+
+- Use a generic email address that isn't tied to a specific individual
+- Implement strong password policies
+- Regularly review and update access as team members join or leave
+
+## Changing the Email Address on an Existing Account
+
+If you need to update the email address associated with your account to a shared email:
+
+1. Contact our support team
+2. Request an email address change for your account
+3. Provide the new shared email address you'd like to use
+
+
+
diff --git a/fern/pages/faq/async/are-there-any-limits-on-file-size-or-file-duration-for-files-submitted-to-the-api.mdx b/fern/pages/faq/async/are-there-any-limits-on-file-size-or-file-duration-for-files-submitted-to-the-api.mdx
new file mode 100644
index 00000000..0bdcf562
--- /dev/null
+++ b/fern/pages/faq/async/are-there-any-limits-on-file-size-or-file-duration-for-files-submitted-to-the-api.mdx
@@ -0,0 +1,7 @@
+---
+title: "Are there any limits on file size or file duration for files submitted to the API?"
+---
+
+There is both a maximum file size and a maximum audio duration for files that can be submitted to our API for transcription. The maximum file size that can be submitted to the `/v2/transcript` endpoint for transcription is 5GB, and the maximum duration is 10 hours.
+
+There is also a maximum file size for a local file uploaded to the API via the `/v2/upload` endpoint, which is 2.2GB.
diff --git a/fern/pages/faq/async/can-i-customize-how-words-are-spelled-by-the-model.mdx b/fern/pages/faq/async/can-i-customize-how-words-are-spelled-by-the-model.mdx
new file mode 100644
index 00000000..ec1d5fde
--- /dev/null
+++ b/fern/pages/faq/async/can-i-customize-how-words-are-spelled-by-the-model.mdx
@@ -0,0 +1,7 @@
+---
+title: "Can I customize how words are spelled by the model?"
+---
+
+Yes. The Custom Spelling feature gives you the ability to specify how words are spelled or formatted in the transcript text. For example, Custom Spelling could be used to change the spelling of all instances of the word "Ariana" to "Arianna". It could also be used to change the formatting of "CS 50" to "CS50".
+
+For more information, check our docs on [Custom Spelling](/docs/speech-to-text/pre-recorded-audio/custom-spelling).
diff --git a/fern/pages/faq/async/can-i-delete-the-transcripts-i-have-created-using-the-api.mdx b/fern/pages/faq/async/can-i-delete-the-transcripts-i-have-created-using-the-api.mdx
new file mode 100644
index 00000000..29c0b918
--- /dev/null
+++ b/fern/pages/faq/async/can-i-delete-the-transcripts-i-have-created-using-the-api.mdx
@@ -0,0 +1,7 @@
+---
+title: "Can I delete the transcripts I have created using the API?"
+---
+
+You can! Completed transcripts are stored indefinitely but they can be deleted at any time using the `DELETE` endpoint covered on [this page](https://www.assemblyai.com/docs/speech-to-text/pre-recorded-audio#delete-transcripts) of our documentation.
+
+If you are looking to delete transcriptions created via our Playground please reach out to our Support team at [support@assemblyai.com](mailto:support@assemblyai.com).
diff --git a/fern/pages/faq/async/can-i-get-a-list-of-all-transcripts-i-have-created.mdx b/fern/pages/faq/async/can-i-get-a-list-of-all-transcripts-i-have-created.mdx
new file mode 100644
index 00000000..bae3ace6
--- /dev/null
+++ b/fern/pages/faq/async/can-i-get-a-list-of-all-transcripts-i-have-created.mdx
@@ -0,0 +1,7 @@
+---
+title: "Can I get a list of all transcripts I have created?"
+---
+
+You can retrieve a list of all transcripts that you have created by [making a `GET` request to the API](https://assemblyai.com/docs/api-reference/transcripts/list).
+
+Note historical transcripts can only be retrieved for the last 90 days via this endpoint. If you need transcript information from farther back please reach out to our Support team at support@assemblyai.com.
diff --git a/fern/pages/faq/async/can-i-send-audio-to-assemblyai-in-segments-and-still-get-speaker-labels-for-the-whole-recording.mdx b/fern/pages/faq/async/can-i-send-audio-to-assemblyai-in-segments-and-still-get-speaker-labels-for-the-whole-recording.mdx
new file mode 100644
index 00000000..0d546411
--- /dev/null
+++ b/fern/pages/faq/async/can-i-send-audio-to-assemblyai-in-segments-and-still-get-speaker-labels-for-the-whole-recording.mdx
@@ -0,0 +1,21 @@
+---
+title: "Can I send audio to AssemblyAI in segments and still get speaker labels for the whole recording?"
+---
+
+While AssemblyAI doesn't provide a built-in way to send audio in segments and receive speaker labels for the entire recording, you can achieve this functionality using TitaNet. We have a detailed cookbook that demonstrates this workflow.
+
+## Using TitaNet for Segmented Audio Processing
+
+To process audio in segments while maintaining speaker labels across the entire recording:
+
+1. Use TitaNet to segment your audio
+2. Send these segments to AssemblyAI for transcription
+3. Combine the results to get speaker labels for the whole recording
+
+## Step-by-Step Guide
+
+For a detailed walkthrough of this process, including code examples, please refer to our cookbook:
+
+[Speaker Diarization with Async Chunking](/docs/guides/speaker-diarization-with-async-chunking)
+
+This cookbook provides a comprehensive guide on how to implement speaker diarization with asynchronous chunking, allowing you to process large audio files in segments while maintaining accurate speaker labels across the entire recording.
diff --git a/fern/pages/faq/async/can-i-submit-files-to-the-api-that-are-stored-in-a-google-drive.mdx b/fern/pages/faq/async/can-i-submit-files-to-the-api-that-are-stored-in-a-google-drive.mdx
new file mode 100644
index 00000000..2ecc6a44
--- /dev/null
+++ b/fern/pages/faq/async/can-i-submit-files-to-the-api-that-are-stored-in-a-google-drive.mdx
@@ -0,0 +1,11 @@
+---
+title: "Can I submit files to the API that are stored in a Google Drive?"
+---
+
+Yes, you can but the file needs to be shared publicly, smaller than 100MB, and the URL needs to be a downloadable link, which should look something like this:
+
+```
+https://drive.google.com/u/0/uc?id=1OMjFJ1VUX0ES5tMSdslybvPLxYTjdqLZ&export=download
+```
+
+See [this guide](/docs/guides/transcribing-google-drive-file) from our AssemblyAI Cookbooks for a detailed walkthrough of how to submit files from Google Drive.
diff --git a/fern/pages/faq/async/can-i-use-the-api-without-internet-access.mdx b/fern/pages/faq/async/can-i-use-the-api-without-internet-access.mdx
new file mode 100644
index 00000000..c922aae3
--- /dev/null
+++ b/fern/pages/faq/async/can-i-use-the-api-without-internet-access.mdx
@@ -0,0 +1,5 @@
+---
+title: "Can I use the API without internet access?"
+---
+
+No - you won't be able to reach AssemblyAI's API without an internet connection. A fast and reliable internet connection is especially recommended when using our upload endpoint or Streaming services.
diff --git a/fern/pages/faq/async/do-we-have-resources-for-building-with-make-.mdx b/fern/pages/faq/async/do-we-have-resources-for-building-with-make-.mdx
new file mode 100644
index 00000000..82dc25c6
--- /dev/null
+++ b/fern/pages/faq/async/do-we-have-resources-for-building-with-make-.mdx
@@ -0,0 +1,30 @@
+---
+title: "Do we have resources for building with Make?"
+---
+
+Yes, we have a Make integration which you can find here: [https://www.make.com/en/integrations/assembly-ai](https://www.make.com/en/integrations/assembly-ai)
+
+Make is a no-code platform that enables users to build their own workflows through their drag-and-drop features. Users can automate tasks involving voice and text data processing using AssemblyAI on the Make platform without needing to invest in custom software development.
+
+You can also build an application that connects to various other platforms such as Gmail, Slack, Stripe, etc. For example, an audio file is transcribed by AssemblyAI, and the transcription results are then uploaded to a Google Drive.
+
+The following modules are supported:
+
+- Upload a File
+- Transcripts
+- Transcribe an Audio File (submit or poll)
+- Wait until Transcript is Ready (explicitly poll after submit)
+- Watch for Transcript Ready Notification (this is the transcript webhook)
+- Get a Transcript
+- Get Paragraphs of a Transcript
+- Get Sentences of a Transcript
+- Get Subtitles for a Transcript
+- Get Redacted Audio of a Transcript (including file download)
+- Search for Words in a Transcript
+- List Transcripts
+- Delete a Transcript
+- LeMUR
+- Run a Task using LeMUR
+- Purge a LeMUR Request
+- Other modules
+- Make an API Call
diff --git a/fern/pages/faq/async/do-you-have-any-examples-for-how-to-use-your-api-.mdx b/fern/pages/faq/async/do-you-have-any-examples-for-how-to-use-your-api-.mdx
new file mode 100644
index 00000000..6f5ee894
--- /dev/null
+++ b/fern/pages/faq/async/do-you-have-any-examples-for-how-to-use-your-api-.mdx
@@ -0,0 +1,31 @@
+---
+title: "Do you have any examples for how to use your API?"
+---
+
+We have a plethora of resources to help users implement and try out our API! Here are a few resources that could help you.
+
+## Documentation
+
+Our documentation provides info on our various features and models, as well as guides on how to use our API that include our code examples:
+
+[https://www.assemblyai.com/docs/](https://www.assemblyai.com/docs/)
+
+## Cookbook
+
+We have use-case-specific cookbooks that may apply to what you're looking to build:
+
+[https://www.assemblyai.com/docs/guides](https://www.assemblyai.com/docs/guides)
+
+## YouTube
+
+We have an active YouTube channel with more tutorials and AI Content. If you prefer video guides, this is the place for you! You can follow our YouTube channel here:
+
+[https://www.youtube.com/@AssemblyAI](https://www.youtube.com/@AssemblyAI)
+
+## AssemblyAI Blog
+
+The AssemblyAI Blog covers product news, company news, the latest AI research, and AssemblyAI tutorials. The tutorials often cover specific integrations and ideas to implement with our API.
+
+[https://www.assemblyai.com/blog/](https://www.assemblyai.com/blog/)
+
+For any questions about any of these resources, please reach out to us via email [support@assemblyai.com](mailto:support@assemblyai.com) with a detailed summary of how we can help!
diff --git a/fern/pages/faq/async/do-you-have-example-use-cases-for-using-assemblyai-.mdx b/fern/pages/faq/async/do-you-have-example-use-cases-for-using-assemblyai-.mdx
new file mode 100644
index 00000000..468ae2a8
--- /dev/null
+++ b/fern/pages/faq/async/do-you-have-example-use-cases-for-using-assemblyai-.mdx
@@ -0,0 +1,11 @@
+---
+title: "Do you have example use cases for using AssemblyAI?"
+---
+
+Yes! You can find the AssemblyAI Cookbooks here:
+
+[https://www.assemblyai.com/docs/guides](https://www.assemblyai.com/docs/guides)
+
+AssemblyAI Cookbooks are a resource of code examples, guides, and tutorials for using the AssemblyAI API. They are intended to demonstrate and provide an accompanying code example for use cases using our API. Our team is constantly updating this resource based on our user feedback and feature releases.
+
+Please reach out if you have any ideas or would like to contribute to the code examples!
diff --git a/fern/pages/faq/async/do-you-offer-cross-file-speaker-identification.mdx b/fern/pages/faq/async/do-you-offer-cross-file-speaker-identification.mdx
new file mode 100644
index 00000000..3b675c19
--- /dev/null
+++ b/fern/pages/faq/async/do-you-offer-cross-file-speaker-identification.mdx
@@ -0,0 +1,17 @@
+---
+title: "Do you offer cross-file Speaker Identification?"
+---
+
+Our API currently supports detecting and labeling different speakers within a single audio file (speaker diarization). We currently don't offer native cross-file speaker identification or voice registration. By default, our system outputs speaker labels as "Speaker A," "Speaker B," "Speaker C," etc. Without additional metadata or processing, these labels don't maintain consistency across different recordings.
+
+However, there are several effective approaches you can implement to achieve speaker identification across multiple recordings.
+
+One approach is to use LeMUR to match speaker labels with the individuals within the recording. This approach is good for use-cases where the speaker names are spoken in the audio recording. We have a cookbook with detailed instructions on how to do this here: [https://www.assemblyai.com/docs/guides/speaker-identification](https://www.assemblyai.com/docs/guides/speaker-identification)
+
+For a more sophisticated approach, you can implement speaker identification using audio embeddings. For this you would first submit your audio file to AssemblyAI for diarization with speaker labels, and then use a model like [Nvidia Titanet](https://huggingface.co/nvidia/speakerverification_en_titanet_large) to generate speaker embeddings from the audio. Then, you would match these embeddings against a vector database of known speakers before replacing our generic labels ("Speaker A/B") with actual names. Refer to our speaker identification cookbook here for more details: [https://www.assemblyai.com/docs/guides/titanet-speaker-identification](https://www.assemblyai.com/docs/guides/titanet-speaker-identification)
+
+
+
+
+You can also reach out to our support team at any time by sending an email to [support@assemblyai.com](mailto:support@assemblyai.com). When reaching out, please include a detailed description of any issues you're experiencing as well as transcript IDs for affected requests, if possible.
diff --git a/fern/pages/faq/company/how-do-i-get-in-touch-with-your-sales-team.mdx b/fern/pages/faq/company/how-do-i-get-in-touch-with-your-sales-team.mdx
new file mode 100644
index 00000000..e67e06f5
--- /dev/null
+++ b/fern/pages/faq/company/how-do-i-get-in-touch-with-your-sales-team.mdx
@@ -0,0 +1,12 @@
+---
+title: "How do I get in touch with your Sales team?"
+---
+
+You can reach out to our Sales team by filling out [this contact form](https://www.assemblyai.com/contact/sales). Some of the things they can help with include discussing pricing, plans, and contracts, or scheduling a demo of our product.
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Pre-recorded audio
+
+ Are there any limits on file size or file duration for files submitted to the API?
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Account, Billing & Payments
+
+ How to get an AssemblyAI API Key?
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Pre-recorded audio
+
+ What audio and video file types are supported by your API?
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Pre-recorded audio
+
+ What languages do you support?
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Privacy & Security
+
+ Does AssemblyAI offer Zero Data Retention?
+
+
+
+
+
+
+
+
+
+
+
+
+
+ Pre-recorded audio
+
+ How does the API handle files that contain spoken audio in multiple languages?
+
+ 
+
diff --git a/fern/pages/faq/playground/how-do-i-delete-a-transcript-i-created-using-the-playground.mdx b/fern/pages/faq/playground/how-do-i-delete-a-transcript-i-created-using-the-playground.mdx
new file mode 100644
index 00000000..263a8507
--- /dev/null
+++ b/fern/pages/faq/playground/how-do-i-delete-a-transcript-i-created-using-the-playground.mdx
@@ -0,0 +1,9 @@
+---
+title: "How do I delete a transcript I created using the Playground?"
+---
+
+The Playground is meant to be a quick and easy tool for testing our API. Because of that it doesn't not include all of the same functionality that is available when using our API programmatically, such as the ability to delete transcripts.
+
+Transcripts created via the Playground and the URLs associated with them are valid indefinitely. Because of that, we do not recommend transcribing sensitive information via the Playground.
+
+If you do transcribe something that you would like to have deleted please reach out to us at [support@assemblyai.com](mailto:support@assemblyai.com) and this is something we can assist with as needed.
diff --git a/fern/pages/faq/playground/why-is-the-transcription-i-am-receiving-using-the-playground-in-a-different-language.mdx b/fern/pages/faq/playground/why-is-the-transcription-i-am-receiving-using-the-playground-in-a-different-language.mdx
new file mode 100644
index 00000000..31c137aa
--- /dev/null
+++ b/fern/pages/faq/playground/why-is-the-transcription-i-am-receiving-using-the-playground-in-a-different-language.mdx
@@ -0,0 +1,7 @@
+---
+title: "Why is the transcription I am receiving using the Playground in a different language?"
+---
+
+Your file was likely submitted to the wrong language model. The Playground has Automatic Language Detection (ALD) enabled by default so it will detect the dominant language of the file and route it to the appropriate model for transcription.
+
+If you know the dominant language spoken in your audio file you should select that when submitting your file rather than using ALD.
diff --git a/fern/pages/faq/privacy-security/are-audio-and-text-files-encrypted.mdx b/fern/pages/faq/privacy-security/are-audio-and-text-files-encrypted.mdx
new file mode 100644
index 00000000..39679252
--- /dev/null
+++ b/fern/pages/faq/privacy-security/are-audio-and-text-files-encrypted.mdx
@@ -0,0 +1,5 @@
+---
+title: "Does AssemblyAI use encryption?"
+---
+
+Data at rest is encrypted with AES 128 or AES-256, and data in transit uses TLS 1.2+. AssemblyAI posts SSL scans quarterly to its [Trust Center](https://app.vanta.com/assemblyai/trust/7n80syl8zln1bn1qm3x8eg) to verify the use of TLS with modern ciphersuites to its service.
diff --git a/fern/pages/faq/privacy-security/are-files-submitted-to-the-api-used-for-model-training.mdx b/fern/pages/faq/privacy-security/are-files-submitted-to-the-api-used-for-model-training.mdx
new file mode 100644
index 00000000..71afa069
--- /dev/null
+++ b/fern/pages/faq/privacy-security/are-files-submitted-to-the-api-used-for-model-training.mdx
@@ -0,0 +1,17 @@
+---
+title: "Are files submitted to the API used for model training?"
+---
+
+At this time, we do not use customer data to train our models. However, our terms permit this use, including for product development/model training, and we may at some point switch to ingesting data.
+
+Such data is critical to building out the best services, functions, and offerings for our customers. However, for those customers who would prefer we not train on their data, or cannot permit, e.g., due to HIPAA or other regulatory limitations, we:
+
+- offer an opt-out, or
+- would agree to prohibit by contract.
+
+To opt out of data training, please reach out to [support@assemblyai.com](mailto:support@assemblyai.com) as outlined in section 4.4 in [our Terms of Service](https://www.assemblyai.com/legal/terms-of-service).
+
+