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Preview & Customize option for themes generates an error when trying to save/activate changes (Saving failed. TypeError: Failed to fetch) #8281

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philnick206 opened this issue Oct 16, 2024 · 1 comment
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Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature Group] Appearance & Themes Features related to the appearance of sites. Needs triage [Platform] Simple [Pri] Normal [Type] Bug Something isn't working

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@philnick206
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Quick summary

When using the Preview & Customize option from a theme page, users are not able to save/activate the theme. Instead, they see the error "Saving failed. TypeError: Failed to fetch"

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Steps to reproduce

  1. Log in to a site with a free or Personal plan
  2. Navigate to a theme that requires and upgrade to use
  3. Click on Preview & Customize
  4. Go to the Editor under Appearance > Editor and edit a page
  5. Click on Activate/save in the upper right

A clear and concise description of what you expected to happen.

I would expect to be directed to checkout/pay for the required plan upgrade

What actually happened

Error is displayed: Saving failed. TypeError: Failed to fetch

Impact

All

Available workarounds?

Yes, easy to implement

If the above answer is "Yes...", outline the workaround.

Purchase plan first and then activate theme

Platform (Simple and/or Atomic)

Simple

Logs or notes

Reported in 8891321-zd-a8c

@philnick206 philnick206 added [Feature Group] Appearance & Themes Features related to the appearance of sites. [Type] Bug Something isn't working Needs triage labels Oct 16, 2024
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Support References

This comment is automatically generated. Please do not edit it.

  • 8891321-zen

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". label Oct 16, 2024
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Labels
Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature Group] Appearance & Themes Features related to the appearance of sites. Needs triage [Platform] Simple [Pri] Normal [Type] Bug Something isn't working
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