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Test (Stripe custom) account gets deleted/removed when user cancels out of MOX or KYC #10492

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orcungogus opened this issue Mar 5, 2025 · 0 comments
Open

Test (Stripe custom) account gets deleted/removed when user cancels out of MOX or KYC #10492

orcungogus opened this issue Mar 5, 2025 · 0 comments
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@vladolaru
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category: projects For any issues which are part of any project, including bugs, enhancements, etc. component: onboarding Onboarding merchant in KYC, dev vs live, etc focus: account lifecycle type: bug The issue is a confirmed bug.

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@orcungogus
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Per our design QA done on WooCommerce version 9.7.1 (using JN), cancelling at the MOX or Stripe KYC steps of NOX seems to reset/remove the test account (Stripe custom account) that was already created at the previous onboarding step.

More notes and screenshots here on Figma: 96Xr930vUUS29z5ta3CsD3-fi-440_5617

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cc: @elizaan36 @timmy5685 @anu-rock
@orcungogus orcungogus added category: projects For any issues which are part of any project, including bugs, enhancements, etc. component: onboarding Onboarding merchant in KYC, dev vs live, etc focus: account lifecycle type: bug The issue is a confirmed bug. labels Mar 5, 2025
@orcungogus orcungogus mentioned this issue Mar 5, 2025
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@vladolaru vladolaru

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category: projects For any issues which are part of any project, including bugs, enhancements, etc. component: onboarding Onboarding merchant in KYC, dev vs live, etc focus: account lifecycle type: bug The issue is a confirmed bug.
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WooCommerce Payments
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@vladolaru @orcungogus