diff --git a/packages/zendesk-client/src/constants.ts b/packages/zendesk-client/src/constants.ts
index 2e5a977a266b1a..8575f281d9b4a3 100644
--- a/packages/zendesk-client/src/constants.ts
+++ b/packages/zendesk-client/src/constants.ts
@@ -1,4 +1,5 @@
 export const SMOOCH_INTEGRATION_ID = '6453b7fc45cea5c267e60fed';
+export const SMOOCH_INTEGRATION_ID_STAGING = '63d2ab28dc6b88010e60f38c';
 export const ZENDESK_SOURCE_URL_TICKET_FIELD_ID = 23752099174548;
 export const ZENDESK_SCRIPT_ID = 'ze-snippet';
 export const ZENDESK_SUPPORT_CHAT_KEY = 'cec07bc9-4da6-4dd2-afa7-c7e01ae73584';
diff --git a/packages/zendesk-client/src/use-smooch.ts b/packages/zendesk-client/src/use-smooch.ts
index 4280fd75c959ed..b9b33ff1617f15 100644
--- a/packages/zendesk-client/src/use-smooch.ts
+++ b/packages/zendesk-client/src/use-smooch.ts
@@ -1,7 +1,8 @@
 import { recordTracksEvent } from '@automattic/calypso-analytics';
+import config from '@automattic/calypso-config';
 import { useCallback, useState } from 'react';
 import Smooch from 'smooch';
-import { SMOOCH_INTEGRATION_ID } from './constants';
+import { SMOOCH_INTEGRATION_ID, SMOOCH_INTEGRATION_ID_STAGING } from './constants';
 import { UserFields } from './types';
 import { useAuthenticateZendeskMessaging } from './use-authenticate-zendesk-messaging';
 import { useUpdateZendeskUserFields } from './use-update-zendesk-user-fields';
@@ -51,6 +52,8 @@ const addUnreadCountListener = ( callback: ( unreadCount: number ) => void ) =>
 };
 
 export const useSmooch = () => {
+	const currentEnvironment = config( 'env_id' );
+	const isTestMode = currentEnvironment !== 'production';
 	const [ init, setInit ] = useState( typeof Smooch.getConversations === 'function' );
 	const { data: authData } = useAuthenticateZendeskMessaging( true, 'messenger' );
 	const { isPending: isSubmittingZendeskUserFields, mutateAsync: submitUserFields } =
@@ -60,7 +63,7 @@ export const useSmooch = () => {
 		( ref: HTMLDivElement ) => {
 			if ( authData?.jwt && authData?.externalId && ! init ) {
 				Smooch.init( {
-					integrationId: SMOOCH_INTEGRATION_ID,
+					integrationId: isTestMode ? SMOOCH_INTEGRATION_ID_STAGING : SMOOCH_INTEGRATION_ID,
 					embedded: true,
 					externalId: authData?.externalId,
 					jwt: authData?.jwt,