Some WPcom pages inaccessible with VPN enabled #81360
Labels
Customer Report
Issues or PRs that were reported via Happiness. Previously known as "Happiness Request".
[Feature Group] Other Infrastructure
Miscellaneous infrastructure features and improvements on WordPress.com.
[Feature] User & Account Settings (/me)
Settings and tools for managing your WordPress.com user account.
[Pri] Low
[Product] WordPress.com
All features accessible on and related to WordPress.com.
Triaged
To be used when issues have been triaged.
[Type] Bug
Quick summary
Wordpress accounts/payment screen not populating when VPN is on (using NordVPN on a Windows 11 computer).
Steps to reproduce
What you expected to happen
Should have seen Purchases page.
What actually happened
Got error message: We're sorry, but an unexpected error has occurred.
Impact
One
Available workarounds?
Yes, easy to implement
Platform (Simple and/or Atomic)
No response
Logs or notes
Workaround isn't obvious and it took 3 exchanges with support before it was suggested that I try to access the purchases screen on another device. The alternate device I used, a Windows 11 loptop, shows the VPN dialogue when booting and noted that the VPN wasn't turned on by default. I then immediately realized what the problem was. However, if I tried to access the Purchases screen on my phone or iPad, it would have been quite a while before I realized what the problem was because the VPN isn't on by default on my phone and the iPad uses Norton's VPN which is always on and provide any feedback when the iPad is started.
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