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Verbum Comments: Update wording / design for sites with "Comment author must fill out name and email" enabled #82285

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dpasque opened this issue Sep 27, 2023 · 5 comments
Closed

Verbum Comments: Update wording / design for sites with "Comment author must fill out name and email" enabled #82285

dpasque opened this issue Sep 27, 2023 · 5 comments
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@renancarvalho
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Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature] Comments Comments on posts and the admin screen for managing them. [Feature Group] Content Management Features related to the tools and screens that admins use to manage their sites core content. [Platform] Simple [Pri] Normal [Product] WordPress.com All features accessible on and related to WordPress.com. Triaged To be used when issues have been triaged. [Type] Enhancement

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@dpasque
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dpasque commented Sep 27, 2023

Quick summary

In the new Verbum comments, if you are on a site with the "Comment author must fill out name and email" setting enabled, the UI / wording can be confusing.

People seem to be confused because...

  1. You're not really logging in if you just provide a name and email.
  2. Email is on the same level as WordPress and Facebook logins, so it's easy to miss.

This is discussed in part here: p7DVsv-iqH-p2, and in this comment: pdtkmj-1Gx-p2#comment-3065

Steps to reproduce

  1. Turn on "Comment author must fill out name and email" setting in Settings --> Discussion
  2. In incognito mode, look at a published post

What you expected to happen

Something that differentiates a login (Wordpress/Facebook) from just entering your name/email.

What actually happened

New UI is confusing some folks

Impact

All

Available workarounds?

Yes, easy to implement

Platform (Simple and/or Atomic)

Simple

Logs or notes

No response
@dpasque dpasque added [Type] Bug [Pri] Normal [Feature] Comments Comments on posts and the admin screen for managing them. Needs triage Ticket needs to be triaged [Product] WordPress.com All features accessible on and related to WordPress.com. [Feature Group] Content Management Features related to the tools and screens that admins use to manage their sites core content. labels Sep 27, 2023
@dpasque
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dpasque commented Sep 27, 2023

CC @alshakero -- I didn't see this captured anywhere yet, so I made an issue to track it 👍

@dpasque
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dpasque commented Sep 27, 2023

7018538-zd-a8c

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github-actions bot commented Sep 27, 2023 •
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Support References

This comment is automatically generated. Please do not edit it.

  • pdtkmj-1Gx-p2#comment-3065
  • 7018538-zen

@github-actions github-actions bot added the Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". label Sep 27, 2023
@cuemarie cuemarie added [Type] Enhancement Triaged To be used when issues have been triaged. and removed [Type] Bug Needs triage Ticket needs to be triaged labels Sep 27, 2023
@alshakero
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@renancarvalho I think you have fixed this? Can you link the patch and close it please 🙏🏼

@davemart-in
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@alshakero mentioned this was resolved. No status update for over a year, so I'm closing it.

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@renancarvalho renancarvalho

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Customer Report Issues or PRs that were reported via Happiness. Previously known as "Happiness Request". [Feature] Comments Comments on posts and the admin screen for managing them. [Feature Group] Content Management Features related to the tools and screens that admins use to manage their sites core content. [Platform] Simple [Pri] Normal [Product] WordPress.com All features accessible on and related to WordPress.com. Triaged To be used when issues have been triaged. [Type] Enhancement
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@renancarvalho @davemart-in @alshakero @dpasque @cuemarie