Prevent Woo Express sites from purchasing Wordpress.com Business or eCommerce plans #83247
Labels
Customer Report
Issues or PRs that were reported via Happiness. Previously known as "Happiness Request".
[Feature Group] Customer Seller Experience
The customer experience when purchasing services or products.
[Feature] Woo Express
Hosted Woo services where we pre-configure or integrate WooCommerce features on WordPress.com.
[Pri] Low
[Product] WordPress.com
All features accessible on and related to WordPress.com.
Triaged
To be used when issues have been triaged.
[Type] Bug
Quick summary
If a user creates a Woo Express free trial site and then upgrades to the WordPress.com eCommerce plan via the direct checkout link or via support by an HE, they face a confusing UX upon plan expiration since their site is stuck in Woo flows.
Considering this, I think we don't intend for these cross-platform plan changes.
Steps to reproduce
What you expected to happen
Since the upgrade flow on WooCommerce.com Woo Express sites only allow users to purchase Essential or Performance plans, I'm assuming we want to prevent Express sites from purchasing .com plans.
allows
What actually happened
In the instance I was pinged about, the user has a very Confusing UX: All site-specific Calypso pages are redirected to https://wordpress.com/plans/my-plan/trial-expired/{site-address}, which says "Your free trial has ended," even though they upgraded to eCommerce months ago, and they're only presented with Woo plans, not .com plans.
Impact
Some (< 50%)
Available workarounds?
Yes, easy to implement
Platform (Simple and/or Atomic)
No response
Logs or notes
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