Prevent Woo Express sites from purchasing Wordpress.com Business or eCommerce plans

[ash1eygrace]

Quick summary

If a user creates a Woo Express free trial site and then upgrades to the WordPress.com eCommerce plan via the direct checkout link or via support by an HE, they face a confusing UX upon plan expiration since their site is stuck in Woo flows.
Considering this, I think we don't intend for these cross-platform plan changes.

Steps to reproduce

1. Create a free Woo Express trial site: https://woocommerce.com/express/
2. Upgrade your site to the WordPress.com eCommerce plan via the direct link https://wordpress.com/checkout/{free-woo-trial-addres}/ecommerce
3. Wait for the plan to expire (A8C: Manually change the expiration date of your test site to today).
4. Go to WordPress.com My Site > Choose your site address

What you expected to happen

Since the upgrade flow on WooCommerce.com Woo Express sites only allow users to purchase Essential or Performance plans, I'm assuming we want to prevent Express sites from purchasing .com plans.

• Prevention: If we don't expect Woo Express trial sites to purchase a .com plan, show an error on the direct cart link (e.g. https://wordpress.com/checkout/{free-woo-trial-addres}/ecommerce) that says this isn't a valid purchase on Woo Express Trail sites and instead purchase a Woo specific plans: Essential or Performance. Additionally, programmatically prevent HEs from manually adding .com plans in internal tools.
• Plan specific UX: If we allow Woo Express free trial site upgrades to a WordPress.com Business or eCommerce plan, they should be able to renew their plan (using the .com flow to ensure a familiar user experience) and not be redirected to https://wordpress.com/plans/my-plan/trial-expired/{site-address}.
  allows

What actually happened

In the instance I was pinged about, the user has a very Confusing UX: All site-specific Calypso pages are redirected to https://wordpress.com/plans/my-plan/trial-expired/{site-address}, which says "Your free trial has ended," even though they upgraded to eCommerce months ago, and they're only presented with Woo plans, not .com plans.

Impact

Some (< 50%)

Available workarounds?

Yes, easy to implement

Platform (Simple and/or Atomic)

No response

Logs or notes

• initially raised here: Woo Express Free Trial to Plan Upgrade: Confusing UX After Plan Expires  #83120
• 7180601-zd-a8c
• p1697564370005209-slack-C03TY6J1A
• p1697567836888679-slack-C036E4KFP2L

[github-actions]

Support References

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• 7180601-zen

[davemart-in]

Closing this out as we don't offer Woo Express anymore.