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"Full post" being displayed in the new post emails even if the "Excerpt" option is turned on #95309
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📌 REPRODUCTION RESULTS
📌 ACTIONS
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Another report: 8762178-zd-a8c (Simple site) This user also has the Settings > Newsletter option set to "Excerpt" as well as the Settings > Reading option. Their latest post email notification contained the full post. |
Support References This comment is automatically generated. Please do not edit it.
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Thank you for the ping, Robert! I am heading for AFKs so probably won't have enough bandwidth to take a deeper look at this issue this time, but someone from @Automattic/apex may be able to take a closer look. When it comes to the issue itself, if I recall correctly, we have previously decoupled the RSS feed setting from the Newsletter's setting: These two settings should work separately: One for RSS only and one for email newsletter only. |
Indeed, we have two site options: one for newsletters
The email excerpt works consistently in my tests with other simple sites. So, I checked this specific site, and the |
@phcp apologies, I missed this ping. Yes that sounds good to me to try that. |
Reported in 8854889-zen |
cc @supernovia for extra visibility |
Another report: 8894793-zd-a8c |
Hey @devNigel, the screenshot the user provided is from before the fix, when picking "the excerpt" was still delivering the full post. I’ve checked it now, and the setting was correctly displaying as “Full Post.” I’ve already updated it to “Excerpt” for them. |
@caitlindawn @Robertght I checked this user site and it has the setting set to "Full post" they need to set it as "Excerpt" to get back the "read more" links.
Are they perhaps changing the RSS settings instead of the Newsletter settings? |
@lezama I checked their newsletter settings and noticed they have them set to "Full text". I asked them to change it to "Excerpt". |
Quick summary
Even if we set an excerpt and have it set under Settings > Writing, the full blog post is being display in the email notification.
Steps to reproduce
What you expected to happen
The excerpt text should be displayed in the email notification.
What actually happened
It displayed the full post in the email notification.
Impact
All
Available workarounds?
Yes, easy to implement
If the above answer is "Yes...", outline the workaround.
Using the More block can help go around this.
Platform (Simple and/or Atomic)
Simple
Logs or notes
So far tested on Simple sites due to lack of time.
Previous ref: Automattic/jetpack#34372 (comment) cc @ivan-ottinger if you're still working on these
Also confirmed here: p1728635005695919-slack-C03TY6J1A by @mxhassani
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