Error 404 on API request #12

xarim96 · 2022-09-15T08:43:39Z

Hi, I am using osticket version v1.16.2, php 8.0 and mysql 5.5.

I had made the changes as per your provided installation details.

I am getting error 404 on POST ADD api request and don't understand what might be the issue. But I am sure that its not related to api key as I am able to create tickets using the other url and different body parameters but the same api key(please see the screenshot 1 and 2) but I want to use other api features such as close, edit etc.

BMSVieira · 2022-09-15T12:50:39Z

Hey, can you show me a complete body request screenshot? (img nr 2)

xarim96 · 2022-09-16T06:34:04Z

Sure. There you go. I copied the sample json from the provided documentation and tried the "add" api first as it was already working with the other method.

BMSVieira · 2022-09-16T08:30:29Z

If you are using the lastest version of OST API, it needs the "user_id" parameter.
I updated the documentation, my mistake.

Try again please.
I hope this does it for you.

Thank you!

xarim96 · 2022-09-16T10:47:37Z

Hi, Thanks for your response.

I tried the updated body. The issue still persists.

I have also tried adding the parameters that were included in the body of api call that I was using before as well but it still didn't work. I doubt that the issue is related to the parameters.

Response body is attached below.

I hope that you find a solution for it soon.

Thankyou.

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Strict//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-strict.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">

<head>
	<title>IIS 10.0 Detailed Error - 404.0 - Not Found</title>
	<style type="text/css">
		<!-- 
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		.summary-container fieldset {
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		legend.no-expand-all {
			padding: 2px 15px 4px 10px;
			margin: 0 0 0 -12px;
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		#header {
			width: 96%;
			margin: 0 0 0 0;
			padding: 6px 2% 6px 2%;
			font-family: "trebuchet MS", Verdana, sans-serif;
			color: #FFF;
			background-color: #5C87B2;
		}

		#content {
			margin: 0 0 0 2%;
			position: relative;
		}

		.summary-container,
		.content-container {
			background: #FFF;
			width: 96%;
			margin-top: 8px;
			padding: 10px;
			position: relative;
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		.content-container p {
			margin: 0 0 10px 0;
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		#details-left {
			width: 35%;
			float: left;
			margin-right: 2%;
		}

		#details-right {
			width: 63%;
			float: left;
			overflow: hidden;
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	</style>

</head>

<body>
	<div id="content">
		<div class="content-container">
			<h3>HTTP Error 404.0 - Not Found</h3>
			<h4>The resource you are looking for has been removed, had its name changed, or is temporarily unavailable.
			</h4>
		</div>
		<div class="content-container">
			<fieldset>
				<h4>Most likely causes:</h4>
				<ul>
					<li>The directory or file specified does not exist on the Web server.</li>
					<li>The URL contains a typographical error.</li>
					<li>A custom filter or module, such as URLScan, restricts access to the file.</li>
				</ul>
			</fieldset>
		</div>
		<div class="content-container">
			<fieldset>
				<h4>Things you can try:</h4>
				<ul>
					<li>Create the content on the Web server.</li>
					<li>Review the browser URL.</li>
					<li>Create a tracing rule to track failed requests for this HTTP status code and see which module is
						calling SetStatus. For more information about creating a tracing rule for failed requests, click
						<a href="http://go.microsoft.com/fwlink/?LinkID=66439">here</a>. </li>
				</ul>
			</fieldset>
		</div>

		<div class="content-container">
			<fieldset>
				<h4>Detailed Error Information:</h4>
				<div id="details-left">
					<table border="0" cellpadding="0" cellspacing="0">
						<tr class="alt">
							<th>Module</th>
							<td>&nbsp;&nbsp;&nbsp;IIS Web Core</td>
						</tr>
						<tr>
							<th>Notification</th>
							<td>&nbsp;&nbsp;&nbsp;MapRequestHandler</td>
						</tr>
						<tr class="alt">
							<th>Handler</th>
							<td>&nbsp;&nbsp;&nbsp;StaticFile</td>
						</tr>
						<tr>
							<th>Error Code</th>
							<td>&nbsp;&nbsp;&nbsp;0x80070002</td>
						</tr>

					</table>
				</div>
				<div id="details-right">
					<table border="0" cellpadding="0" cellspacing="0">
						<tr class="alt">
							<th>Requested URL</th>
							<td>&nbsp;&nbsp;&nbsp;http://localhost:80/osticket/upload/ost_wbs/</td>
						</tr>
						<tr>
							<th>Physical Path</th>
							<td>&nbsp;&nbsp;&nbsp;C:\inetpub\wwwroot\osticket\upload\ost_wbs\</td>
						</tr>
						<tr class="alt">
							<th>Logon Method</th>
							<td>&nbsp;&nbsp;&nbsp;Anonymous</td>
						</tr>
						<tr>
							<th>Logon User</th>
							<td>&nbsp;&nbsp;&nbsp;Anonymous</td>
						</tr>

					</table>
					<div class="clear"></div>
				</div>
			</fieldset>
		</div>

		<div class="content-container">
			<fieldset>
				<h4>More Information:</h4>
				This error means that the file or directory does not exist on the server. Create the file or directory
				and try the request again.
				<p><a href="https://go.microsoft.com/fwlink/?LinkID=62293&amp;IIS70Error=404,0,0x80070002,19044">View
						more information &raquo;</a></p>

			</fieldset>
		</div>
	</div>
</body>

</html>

MdShkArif · 2022-09-20T17:35:21Z

could you please guide me where I might be going wrong, thank you
I am able to create ticket using inbuilt API method but it is very limited. I love your APIs.
string(6) "000079"
"{"alert": true, "autorespond": true, "source": "API", "name": "name", "email":"myEmail@myDomain.com", "subject": "000","message": "data:text/html,Source=myEmail@myDomain.com"}done"

sussdorf · 2024-05-15T13:38:50Z

I have the same problem what is the Solution

sussdorf · 2024-05-17T04:46:04Z

Anybody here

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Error 404 on API request #12

Error 404 on API request #12

xarim96 commented Sep 15, 2022 •

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BMSVieira commented Sep 15, 2022

xarim96 commented Sep 16, 2022

BMSVieira commented Sep 16, 2022 •

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xarim96 commented Sep 16, 2022 •

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MdShkArif commented Sep 20, 2022

sussdorf commented May 15, 2024

sussdorf commented May 17, 2024

Error 404 on API request #12

Error 404 on API request #12

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xarim96 commented Sep 15, 2022 • edited Loading

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xarim96 commented Sep 16, 2022

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xarim96 commented Sep 16, 2022 • edited Loading

MdShkArif commented Sep 20, 2022

sussdorf commented May 15, 2024

sussdorf commented May 17, 2024

xarim96 commented Sep 15, 2022 •

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BMSVieira commented Sep 16, 2022 •

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xarim96 commented Sep 16, 2022 •

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