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It looks like this is occurring due to the seed world not having been generate correctly, or there is a conflict with the world generator. So what happened was that when someone deleted/reset their island, instead of it being regenerated correctly, the chunks were set to void and so when the next person to make a box does so, they get the void area like you showed.
It will be complicated to try and work out why this is occurring. What I recommend is that you try Regionerator (https://docs.bentobox.world/en/latest/gamemodes/Boxed/#using-regionerator) to delete chunks and change the settings on BentoBox accordingly. I've been running this on the test server for months and it works well as far as I can tell. Would this work for you?
Expected behavior
The world should generate like normal Like the image
Observed/Actual behavior
But it generates like this:
Steps/models to reproduce
It happens when any player uses /box
BentoBox version
bbox version
[16:50:54 INFO]: Running PAPER 1.21.1.
[16:50:54 INFO]: (1.21.1-18-63ce67d (MC: 1.21.1))
[16:50:54 INFO]: BentoBox version: 2.6.0
[16:50:54 INFO]: Database: JSON
[16:50:54 INFO]: Loaded Game Worlds:
[16:50:54 INFO]: acidisland_world (AcidIsland): Overworld, Nether, The End
[16:50:54 INFO]: boxed_world (Boxed): Overworld, Nether
[16:50:54 INFO]: Loaded Addons:
[16:50:54 INFO]: AcidIsland 1.19.0 (ENABLED)
[16:50:54 INFO]: Biomes 2.1.1 (ENABLED)
[16:50:54 INFO]: Border 4.3.0 (ENABLED)
[16:50:54 INFO]: Boxed 2.7.2 (ENABLED)
[16:50:54 INFO]: Chat 1.1.4 (ENABLED)
[16:50:54 INFO]: ControlPanel 1.13.1 (ENABLED)
[16:50:54 INFO]: DimensionalTrees 1.7.0 (ENABLED)
[16:50:54 INFO]: ExtraMobs 1.12 (ENABLED)
[16:50:54 INFO]: Greenhouses 1.7.5 (ENABLED)
[16:50:54 INFO]: Level 2.16.1 (ENABLED)
[16:50:54 INFO]: Likes 2.4.0 (ENABLED)
[16:50:54 INFO]: MagicCobblestoneGenerator 2.5.1 (ENABLED)
[16:50:54 INFO]: Visit 1.6.0 (ENABLED)
Plugin list
[16:51:06 INFO]: Server Plugins (78):
[16:51:06 INFO]: Paper Plugins:
[16:51:06 INFO]: - BKCommonLib, EconomyShopGUI, FancyHolograms
[16:51:06 INFO]: Bukkit Plugins:
[16:51:06 INFO]: - AdvancedBan, AFKCommand, ajParkour, AuraSkills, AxPlayerWarps, AxTrade, BentoBox, BentoBox-AcidIsland, BentoBox-Biomes, BentoBox-Boxed
[16:51:06 INFO]: BentoBox-Greenhouses, BentoBox-Level, BentoBox-Likes, BentoBox-MagicCobblestoneGenerator, BentoBox-Visit, Blackjack, Chat, ChatGames, Chunky, Citizens
[16:51:06 INFO]: CookieClicker, CoreProtect, CosmeticsCore, CustomJoinMessages, DeathMessages, DecentHolograms, DeluxeMenus, DeluxeTags, Essentials, EssentialsDiscord
[16:51:06 INFO]: EssentialsDiscordLink, EssentialsSpawn, ExcellentCrates, ExpensiveDeaths, FastAsyncWorldEdit, floodgate, FunGames, Geyser-Spigot, GSit, ItemsAdder
[16:51:06 INFO]: ItsMyConfig, JoinCommands, LoneLibs, LuckPerms, MiniMOTD, MortisBank, MortisCore, My_Worlds, nightcore, PlaceholderAPI
[16:51:06 INFO]: PlayerPoints, PlayerVaults, PlugManX, ProtocolLib, Quests, QuickShop-Hikari, ResourceWorldResetter, Sleeper, StoreStats, TAB
[16:51:06 INFO]: Tebex, ToastedAFK, Topper, Vault, ViaBackwards, ViaRewind, ViaVersion, VoteParty, VotifierPlus, WorldGuard
[16:51:06 INFO]: WorldGuardExtraFlags, XenoWorldReset, zAuctionHouseV3, ZelChat, zMenu
Other
No response
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