[DMP 2024]: Jan Sah‘AI’yak

[Vanshikabhatotia]

Description

Samagra is creating a citizen-facing chatbot for Indian citizens to have easy access to information that is housed with the government. Currently, the team is exploring Haryana as a state for implementation but the goal is to make the chatbot state agnostic, and scalable nationally.
The use cases the team has explored till now are: Accessing info about Parivar Pehchan Patra, Government Jobs, Land and Revenue Related service. Another one that the team would like to explore but hasn’t yet is information about public transport.
We would like the C4GT team to focus on the use case for accessing info about public transport for citizens.

Why public transport? What is the scope?

In exploring use cases for Jan Sahaiyak, public transport came up as a possible key use case for which citizens need clear and reliable information, most often from govt sources.
For citizens, public transport related info is scattered across departments, type of transport etc. Urban citizens navigate various modes within cities, rural-urban transport is needed by rural citizens and intercity transport is easier to navigate for online first users. Small local efforts such as m-indicator in Mumbai have helped to integrate various sources and provide real time information to citizens, but nothing exists as a complete and scalable solution.
Hence it is important to deep dive and understand what information needs citizens have regarding public transport that can be provided by Jan Sahaiyak.

Key design-research questions

1. What is the unmet need citizens have related to info on public transport?
2. What are the common digital behaviors of rural, urban citizens of low to medium literacy? Particularly, what are their preferences in terms of getting info?
3. What is a suitable, intuitive interface to give them access to the relevant info?

Current State

Currently, there is high uncertainty about this use case (the what and how) and yet the team feels that it could be one of the most valuable use cases, especially for urban India.

Desired State

1. Sharp articulation of use case
2. Strong info architecture of Jan SahAIyak: with focus on public transport and where it fits into the app
3. Clear vision of UX UI for public transport use case of Jan SahAIyak

Goals & Mid-Point Milestone

1. Insight gathering: Existing behaviors and unmet needs of users related to public transport; Comparison of rural, semi urban and urban; Understanding of how to build trust in authenticity of info
2. Insight presentation: Use cases, Target market, Market sizing
3. Prototypes/ Low fidelity mockups
4. Testing of prototypes – Mid point milestones
5. Final UX UI
6. Product roadmap

Acceptance Criteria

1. A report summarizing the insights and recommendations
2. Design directions / product roadmap
3. Final clickable prototype

Existing Mockups/Wireframes

WhatsApp

Product Name

Jan SahAIyak

Organisation Name

SamagraX

Domain

⁠Service Delivery

Mentor(s)

@TejalTM
@kaaveyatm

[hetvilodaya]

Hello team,

I am enthusiastic about contributing to this project and delving into user research and prototype development for the public transport information solution. I have a keen interest in understanding the design expectations for this problem.

Specifically, I am curious whether our focus should be on designing an all-encompassing app for public transport in Haryana or if we are tasked with conducting user research on the WhatsApp bot as depicted in the Figma file. Clarifying this aspect will guide our efforts effectively and ensure we deliver a solution aligned with the project's goals.

Looking forward to your insights on this matter.

Best regards,
Hetvi Lodaya

[Vanshikabhatotia]

Hi Hetvi, Thanks for your email. Your task would be to conduct user research first and basis that, come up with ideas and prototypes to solve the same. You won't be required to code an app end-to-end, just the prototypes. Hope this helps! Best, Vanshika

…

On Fri, May 3, 2024 at 7:54 PM Hetvi Lodaya ***@***.***> wrote: Hello team, I am enthusiastic about contributing to this project and delving into user research and prototype development for the public transport information solution. I have a keen interest in understanding the design expectations for this problem. Specifically, I am curious whether our focus should be on designing an all-encompassing app for public transport in Haryana or if we are tasked with conducting user research on the WhatsApp bot as depicted in the Figma file. Clarifying this aspect will guide our efforts effectively and ensure we deliver a solution aligned with the project's goals. Looking forward to your insights on this matter. Best regards, Hetvi Lodaya — Reply to this email directly, view it on GitHub <#3 (comment)>, or unsubscribe <https://github.com/notifications/unsubscribe-auth/BDKTJ47H4AUDDP6CGOB7TSDZAOM2ZAVCNFSM6AAAAABHBYQLFCVHI2DSMVQWIX3LMV43OSLTON2WKQ3PNVWWK3TUHMZDAOJTGEZDSMBXHA> . You are receiving this because you authored the thread.Message ID: <Code4GovTech/DMP-2024-Product-Usability-and-Design-Projects/issues/3/2093129078 @github.com>

-- *Vanshika Bhatotia* Associate | 9315068548 Samagra | Transforming Governance Address: 9/5 Sarvapriya Vihar, New Delhi-16 ***@***.***,77.1994501,17z/data=!3m1!4b1!4m5!3m4!1s0x390ce273981e5dfb:0x7bfceb198af17562!8m2!3d28.5566128!4d77.2016388?shorturl=1> Website: www.samagragovernance.in Follow Us: Linkedin <https://www.linkedin.com/company/samagra-transforming-governance/> | Youtube <https://www.youtube.com/channel/UCfkXErS-f87xUQkmSKSC8bg> | Instagram <https://www.instagram.com/samagragovernance/?hl=en>

[WakeUpSidd]

Hello team,

I'm Siddhant and I wanted to know if the project requires us to design a chatbot app UI which answers the people's question regarding public transport?

Thank You
Siddhant

[Riyasharma28]

Respected Mentor
I'm a Full Stack Developer proficient in HTML, CSS, JavaScript, MongoDB, React.js, Node.js, Bootstrap, Database Management, UI/UX Design, Test-driven Development, and frameworks like Laravel and Material-UI. With over 10 projects completed in similar domains, I'm eager to contribute my expertise to your project. I'm excited about the opportunity to collaborate and drive its success. Looking forward to discussing this further

[Hiteshbardia]

Hello Mentor,
i am interesed in this project and i really want to work on this project . i make chatbot easy, Customized and make User-Friendly Interface.I have exeprience in developing chatbot in python and for framework Rasa, Tensorflow, Pytorch. I assure you that my work will be successful and your time is valuable for me.

[SGCODEX]

Greetings Respected Mentors,

This is an amazing initiative by Samagra aimed at creating a simple and easy-to-use chatbot for Indian citizens, providing a wealth of information typically housed within the government. I am genuinely enthusiastic about contributing to this project and aiding in its mission to better society. I firmly believe that integrating a centralized public transport information system with the chatbot will greatly benefit everyone, offering numerous use cases nationwide. By providing a flexible, user-centric, and technology-driven solution, we can address the uncertainties and challenges inherent in disseminating public transport information via WhatsApp.

After reviewing the Figma designs, I am convinced that a simplistic approach through a WhatsApp chatbot is the way forward. Hence, I propose my approach - "Jan Sah‘AI’yak’s Saarv‘ai‘janik Parivahan Soochana (Public Transport Information)". This approach aims to revolutionize access to public transport information for Indian citizens by leveraging the ubiquitous platform of WhatsApp. The proposed features include a simple interface accessible to all, irrespective of digital literacy levels, real-time updates, online ticket purchases, trip planning similar to Google Maps, integration of government schemes, live location sharing, direct issue reporting through WhatsApp, employing modern AI technologies etc.

I have outlined a detailed step-by-step approach, and I eagerly await your feedback on whether any improvements can be made or if a modified approach should be considered. I am genuinely excited about the prospect of working on this project and looking forward to make an impact on the community.

Sincerely
Shivam Gupta
(AI Enthusiast & UI/UX Designer)