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Images not visible in the editor when they are offloaded and Divi is used #774

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irinelenache opened this issue Feb 1, 2024 · 2 comments
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3rd-part-compatibilities Issue or feature related to a compatibility with a 3rd party product. bug This label could be used to identify issues that are caused by a defect in the product. customer report Indicates the request came from a customer.

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@irinelenache
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Description

If the images are offloaded and Divi theme is used, they won't be visible when i'm trying to edit a page (neither with classic editor or Divi editor). (I saw that the image is visible only when it's added after the Divi editor was opened)
Neve and Divi comparison with offload enabled - https://vertis.d.pr/v/BRIgXL
Divi with offload disabled - https://vertis.d.pr/v/Vk1E3s

Reported here - https://secure.helpscout.net/conversation/2496442699/402515?folderId=2353196

Step-by-step reproduction instructions

  1. Install Divi
  2. Create a post/page with images
  3. Enable the image offload
  4. Go and edit the post/page with images

Screenshots, screen recording, code snippet or Help Scout ticket

Neve and Divi comparison with offload enabled - https://vertis.d.pr/v/BRIgXL
Divi with offload disabled - https://vertis.d.pr/v/Vk1E3s

Reported here - https://secure.helpscout.net/conversation/2496442699/402515?folderId=2353196

Environment info

WordPress 6.4.3 / Divi 4.24 / Optimole 3.12.4

Is the issue you are reporting a regression

No

@irinelenache irinelenache added bug This label could be used to identify issues that are caused by a defect in the product. 3rd-part-compatibilities Issue or feature related to a compatibility with a 3rd party product. labels Feb 1, 2024
@pirate-bot pirate-bot added the customer report Indicates the request came from a customer. label Feb 1, 2024
@girishpanchal30
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@irinelenache I tried to reproduce this issue but I can't reproduce this issue. Could you please share your test instance details or reshare the screenshot?

@kushh23
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kushh23 commented Jul 15, 2024

I also tested this and was unable to replicate it with latest version of DIVI

@selul selul closed this as completed Aug 8, 2024
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Labels
3rd-part-compatibilities Issue or feature related to a compatibility with a 3rd party product. bug This label could be used to identify issues that are caused by a defect in the product. customer report Indicates the request came from a customer.
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