diff --git a/src/webchat/store/messages/message-handler.ts b/src/webchat/store/messages/message-handler.ts
index 4fee1498..b7f628a7 100644
--- a/src/webchat/store/messages/message-handler.ts
+++ b/src/webchat/store/messages/message-handler.ts
@@ -1,7 +1,7 @@
 import { Store } from "redux";
 import { IMessage } from "../../../common/interfaces/message";
 import { ISendMessageOptions } from "./message-middleware";
-import { setBotAvatarOverrideUrl, setAgentAvatarOverrideUrl, setTyping } from "../ui/ui-reducer";
+import { setBotAvatarNameOverride, setBotAvatarOverrideUrl, setAgentAvatarOverrideUrl, setTyping } from "../ui/ui-reducer";
 import {
 	setCustomRatingCommentText,
 	setCustomRatingTitle,
@@ -34,7 +34,7 @@ export type ReceiveEventAction = ReturnType<typeof receiveEvent>;
 export const createOutputHandler = (store: Store) => output => {
 	// handle custom webchat actions
 	if (output.data && output.data._webchat) {
-		const { agentAvatarOverrideUrl, botAvatarOverrideUrl } = output.data._webchat;
+		const { agentAvatarOverrideUrl, botAvatarOverrideUrl, botAvatarNameOverride } = output.data._webchat;
 
 		if (agentAvatarOverrideUrl !== undefined) {
 			store.dispatch(setAgentAvatarOverrideUrl(agentAvatarOverrideUrl));
@@ -43,6 +43,10 @@ export const createOutputHandler = (store: Store) => output => {
 		if (botAvatarOverrideUrl !== undefined) {
 			store.dispatch(setBotAvatarOverrideUrl(botAvatarOverrideUrl));
 		}
+
+		if (botAvatarNameOverride !== undefined) {
+			store.dispatch(setBotAvatarNameOverride(botAvatarNameOverride));
+		}
 	}
 
 	// handle custom plugin actions
diff --git a/src/webchat/store/messages/message-middleware.ts b/src/webchat/store/messages/message-middleware.ts
index 36013568..db6cba9b 100644
--- a/src/webchat/store/messages/message-middleware.ts
+++ b/src/webchat/store/messages/message-middleware.ts
@@ -83,6 +83,7 @@ export const getAvatarNameForMessage = (message: IMessage, state: StoreState) =>
 		case "bot":
 		case "engagement":
 			return (
+				state.ui.botAvatarNameOverride ||
 				(state.config.settings.layout.useOtherAgentLogo &&
 					state.config.settings.layout.botAvatarName) ||
 				state.config.settings.layout.title ||
diff --git a/src/webchat/store/ui/ui-reducer.ts b/src/webchat/store/ui/ui-reducer.ts
index cb9e88c1..ed608f31 100644
--- a/src/webchat/store/ui/ui-reducer.ts
+++ b/src/webchat/store/ui/ui-reducer.ts
@@ -11,6 +11,7 @@ export interface UIState {
 	fullscreenMessage: IMessage | undefined;
 	agentAvatarOverrideUrl?: string;
 	botAvatarOverrideUrl?: string;
+	botAvatarNameOverride?: string;
 	isPageVisible: boolean;
 	showHomeScreen: boolean;
 	showPrevConversations: boolean;
@@ -106,6 +107,13 @@ export const setBotAvatarOverrideUrl = (url: string) => ({
 });
 type SetBotAvatarOverrideUrlAction = ReturnType<typeof setBotAvatarOverrideUrl>;
 
+const SET_BOT_AVATAR_NAME_OVERRIDE = "SET_BOT_AVATAR_NAME_OVERRIDE";
+export const setBotAvatarNameOverride = (name: string) => ({
+	type: SET_BOT_AVATAR_NAME_OVERRIDE as "SET_BOT_AVATAR_NAME_OVERRIDE",
+	name,
+});
+type SetBotAvatarNameOverrideAction = ReturnType<typeof setBotAvatarNameOverride>;
+
 const SET_PAGE_VISIBLE = "SET_PAGE_VISIBLE";
 export const setPageVisible = (visible: boolean) => ({
 	type: SET_PAGE_VISIBLE as "SET_PAGE_VISIBLE",
@@ -166,6 +174,7 @@ type UIAction =
 	| SetFullscreenMessageAction
 	| SetAgentAvatarOverrideUrlAction
 	| SetBotAvatarOverrideUrlAction
+	| SetBotAvatarNameOverrideAction
 	| SetPageVisibleAction
 	| SetShowHomeScreenAction
 	| SetShowPrevConversationsAction
@@ -247,6 +256,13 @@ export const ui: Reducer<UIState, UIAction> = (state = getInitialState(), action
 			};
 		}
 
+		case SET_BOT_AVATAR_NAME_OVERRIDE: {
+			return {
+				...state,
+				botAvatarNameOverride: action.name,
+			};
+		}
+
 		case SET_PAGE_VISIBLE: {
 			return {
 				...state,