Crash reporting integration with customer support apologies

[teekoo5]

✓ Scanning codebase · ✓ Detecting product features · ✓ Growth loop analysis · → Generating prompts

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Countly tracks mobile crashes; drafting an apology and discount for premium users turns failures into retention.

We ran Skene Growth on countly-server — our product manager agent that reads your code and builds a growth plan from it. It flagged that Mobile crash reporting does not integrate with customer support apologies. Turns application failures into customer service wins and drastically improves long-term retention.

If useful, here's a prompt you can drop into Cursor or Claude:

Wire the crash reporting module to the CRM API. If a premium user experiences a crash, automatically draft a support ticket with an apology discount code.

Skene Growth runs in Cursor, Claude Code, or the terminal; you install it locally and it analyses the repo to suggest the next growth step.

Here's what generating the Growth Plan in our TUI looks like:

Links: Install Skene · skene-growth on GitHub · Docs

— Skene