diff --git a/.github/ISSUE_TEMPLATE/bug_report.md b/.github/ISSUE_TEMPLATE/bug_report.md
index b66ea2a0307..4402e592e4e 100644
--- a/.github/ISSUE_TEMPLATE/bug_report.md
+++ b/.github/ISSUE_TEMPLATE/bug_report.md
@@ -1,5 +1,5 @@
 ---
-name: Bug report
+name: 🐛 Bug report
 about: File a bug report
 title: ''
 labels: community, bug
diff --git a/.github/ISSUE_TEMPLATE/config.yml b/.github/ISSUE_TEMPLATE/config.yml
new file mode 100644
index 00000000000..4b9879c5d0a
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/config.yml
@@ -0,0 +1,5 @@
+blank_issues_enabled: true
+contact_links:
+  - name: ℹ️ Datadog Support
+    url: https://www.datadoghq.com/support/
+    about: Get help from the Datadog support team
diff --git a/.github/ISSUE_TEMPLATE/feature_request.md b/.github/ISSUE_TEMPLATE/feature_request.md
index 65f5adfae7f..6c8802683b0 100644
--- a/.github/ISSUE_TEMPLATE/feature_request.md
+++ b/.github/ISSUE_TEMPLATE/feature_request.md
@@ -1,5 +1,5 @@
 ---
-name: Feature request
+name: 💡 Feature request
 about: Suggest an idea for this project
 title: ''
 labels: community, feature-request