Done Criteria
If a conversation moves beyond quick back and forth in #fil-foc, we want to have an easy way where FOC users can report problems (e.g., bug, something not working as expected). We don't want to lose track of the issue (hence the reason to have it in GitHub vs. slack) but there are also a lot of repos to navigate. As a result, lets have an easy dumping ground where a select set of people will triage (i.e., deduplicate, request more info, and move to the right place). This shared place should also request some of the right information up front (e.g., what version of synapse using, what SPs failed, what was the pieceCID).
The FilB feedback form (https://forms.fillout.com/t/2ZrChwnCqAus ) should also be updated to to link to this place/process for filing a bug or user problem.
Why Important
We want to remove any friction from customers helping us help them so they can be successful.
Notes
- I do think we should be lightweight and scrapy here, but lets also design this a little before we implement. I assume we're creating a new repo (e.g., foc-issues) but maybe we shouldn't be exposing GitHub as the primary interface for reporting? Maybe an AI chatbot interface would be more effective for gathering info and triaging...
Done Criteria
If a conversation moves beyond quick back and forth in #fil-foc, we want to have an easy way where FOC users can report problems (e.g., bug, something not working as expected). We don't want to lose track of the issue (hence the reason to have it in GitHub vs. slack) but there are also a lot of repos to navigate. As a result, lets have an easy dumping ground where a select set of people will triage (i.e., deduplicate, request more info, and move to the right place). This shared place should also request some of the right information up front (e.g., what version of synapse using, what SPs failed, what was the pieceCID).
The FilB feedback form (https://forms.fillout.com/t/2ZrChwnCqAus ) should also be updated to to link to this place/process for filing a bug or user problem.
Why Important
We want to remove any friction from customers helping us help them so they can be successful.
Notes