diff --git a/documentation/reseller-support/getting-started.md b/documentation/reseller-support/getting-started.md index c47b391f..a78fa9b8 100644 --- a/documentation/reseller-support/getting-started.md +++ b/documentation/reseller-support/getting-started.md @@ -49,21 +49,41 @@ Along with the Reseller account, we create a customer account with the same emai ## Product management -All our products are available for reselling: CDN, Web Application Security, Video Streaming, Edge Cloud, Managed DNS, and Storage. When signing the contract, you discuss with your manager what products you want to resell. By default, the selected products will be displayed in the Customer Portal. You can adjust the visibility of products to all customers in the "Setting" section, "Products" subsection of the Admin Portal: +All our products are available for reselling: CDN, Web Application and API protection, Video Streaming, Edge Cloud, Managed DNS, and Storage. + +When signing the contract, you discuss with your manager what products you want to resell. By default, the selected products will be displayed in the Customer Portal. You can adjust the visibility of products to all customers in the Admin Portal: + +1\. Navigate to the **Vendor settings** section. + +2\. Open the **Products** page. + +3\. Enable or disable toggles near the preferred products to manage their visibility in the Customer Portal. Service management -You can also override the General settings from the "Services" section in the customer settings. Go to the customer settings, open the list of customers, in the "Accounts" section, click on the Account ID of the desired customer, or click on the "Edit" button in the "Actions" сolumn. If you click on the "Log in" button you'll log in the Customer Portal under customer's admin user + + +If you have activated **Video Streaming** product for your customers, note that each customer on the trial plan will automatically get access to one live stream. + + + +You can also override the **General settings** in the customer settings. To do so: + +1\. In the sidebar, select **Accounts**. + +2\. Find the needed customer and click its account ID open the settings. Alternatively, you can click the three-dot icon and select **Edit**. + +Edit account button + +3\. On the **Products** page, choose the products that you want to activate or disable for the user. Note that you can’t disable the product with an **Active** or **Trial** status. Click the **Show more** button and change the status to **Trialend** or **Paused** before disabling the product. -Clients +Products page -On the "Products" tab, choose products that you want to display in the customer's Customer Portal. +If you enable a product, it will be displayed in the customer's Customer Portal. Disabled products will disappear from the customer's Customer Portal. -- You can not disable the product whose switch is marked in light gray color because the product is "Active" or "Trial" status. Click the "Show more" button to change the status to "Trialend" or "Paused" before disabling the product. -- If you enable a product, it will be displayed in the customer's Customer Portal. -- If you disable a product, it will not be displayed in the customer's Customer Portal. +If you want to log into that account as the customer's admin user, click the **Log in** button that’s displayed next to the three-dot icon. -Services +Log in as a user button **Please note**: Displaying a Product in the Customer Portal does not allow the customer to manage it by default. If the product is displayed but not configured (see the product management articles below), the customer will see the product activation request window: diff --git a/documentation/reseller-support/manuals/vendor-settings.md b/documentation/reseller-support/manuals/vendor-settings.md index 24659ca8..79ed5efa 100644 --- a/documentation/reseller-support/manuals/vendor-settings.md +++ b/documentation/reseller-support/manuals/vendor-settings.md @@ -226,14 +226,17 @@ By default, we show Gcore primary and secondary name servers and Gcore email add ## Products -In your Admin Portal it is possible to set which products available to you are also visible to your customers. +In the Admin Portal, you can set products that are available to you and also visible to your customers. There are two levels of visibility: global (or default) and personal. +In the global visibility settings, you can set the visibility of products for all your customers. -There are two levels of visibility: global (or default) and personal. +Global products in vendor settings -In the settings of global visibility is set the visibility of products for all your customers. +In the personal visibility settings, you can enable or disable the visibility of products for a particular customer. The visibility statuses of personally configured products will not be available for changes from the global visibility settings. -Global products - -In the settings of personal visibility you can enable or disable the visibility of products for a particular customer. The visibility statuses of personally configured products will not be available for changes from the global visibility settings. + + +If you have activated **Video Streaming** product for your customers, note that each customer on the trial plan will automatically get access to one live stream. + + List of account products diff --git a/documentation/reseller-support/service-statuses.md b/documentation/reseller-support/service-statuses.md index 340967d2..cb1e123c 100644 --- a/documentation/reseller-support/service-statuses.md +++ b/documentation/reseller-support/service-statuses.md @@ -21,9 +21,15 @@ You can configure the product statuses on the "Products" page in the settings of ## Activate product -If the "Activate product" checkbox is enabled, a customer can use the product. You can deactivate the product by unchecking the checkbox. +If you enable the **Activate product** checkbox, a customer can use that product. You can deactivate the product by unchecking the checkbox. -**Note**: Keep in mind that deactivating the "Activate product" checkbox may suspend the work of active resources. +Keep in mind that deactivating the **Activate product** checkbox may suspend the work of active resources. + + + +If you have activated **Video Streaming** product for your customers, note that each customer on the trial plan will automatically get access to one live stream. + + ## Product status