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Occasionally, a user will want to use the account recovery workflow but can no longer remember their old identifier or the email address registered in GOCDB. This means they can't use the current account recovery workflow that requires both the old identifier and email address to be known.
We can address this by adding functionality to allow users to self-generate recovery helper emails (of the below form) by submitting one of an identifier or an email address.
Hi,
This is a reminder that the email address X (the address this email was sent to) is registered to a GOCDB account with the following identifier(s):
old Identifier
possibly another Identifier
etc
If you did not generate this email, please email GOCDB immediately.
Kind Regards,
The GOCDB Team
The text was updated successfully, but these errors were encountered:
Would entering an identifier generate an email with all the identifiers associated with that same address? I guess it could for simplicity, as, if the user gets reminded of the email address for one identifier, they could then recover all identifiers anyway.
Occasionally, a user will want to use the account recovery workflow but can no longer remember their old identifier or the email address registered in GOCDB. This means they can't use the current account recovery workflow that requires both the old identifier and email address to be known.
We can address this by adding functionality to allow users to self-generate recovery helper emails (of the below form) by submitting one of an identifier or an email address.
The text was updated successfully, but these errors were encountered: