Epic Games login page blank #3682

Incognitux · 2024-04-07T09:17:33Z

Describe the bug

When trying to login into epic games from the stores tab it displays nothing but a black screen.

Terminal output

Software Versions:
  Heroic: 2.14.1 Flame Emperor Sabo
  Legendary: 0.20.34 Direct Intervention
  gogdl: 1.0.1
  Nile: 1.0.2 Jonathan Joestar

(14:12:44) INFO:    [Backend]:          Starting the Download Queue
(14:12:49) ERROR:   [Gog]:              No credentials, can't get login information
(14:12:49) WARNING: [Backend]:          listUpdateableGames not implemented on Sideload Library Manager
(14:12:49) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/incognitux/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/incognitux/.config/heroic/gog_store/auth.json auth
(14:12:58) INFO:    [Gog]:              Found 1 game(s) to update
(14:12:58) INFO:    [Frontend]:         No cache found, getting data from gog...
(14:12:58) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/incognitux/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/incognitux/.config/heroic/gog_store/auth.json auth
Error occurred in handler for 'GUEST_VIEW_MANAGER_CALL': Error: ERR_FAILED (-2) loading 'https://www.epicgames.com/store/en/'
    at rejectAndCleanup (node:electron/js2c/browser_init:2:75323)
    at WebContents.stopLoadingListener (node:electron/js2c/browser_init:2:75710)
    at WebContents.emit (node:events:526:35) {
  errno: -2,
  code: 'ERR_FAILED',
  url: 'https://www.epicgames.com/store/en/'
}

Add logs

(14:12:24) INFO:    [Legendary]:        Legendary location: /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/legendary
(14:12:24) INFO:    [Gog]:              GOGDL location: /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/gogdl
(14:12:24) INFO:    [Connection]:       Connectivity: check-online
(14:12:24) INFO:    [Connection]:       Pinging external endpoints
(14:12:26) INFO:    [Gog]:              Checking for existing gog manifests
(14:12:26) INFO:    [Backend]:          DRM module staus {
  "oimompecagnajdejgnnjijobebaeigek": {
    "status": "new",
    "title": "Widevine Content Decryption Module",
    "version": "4.10.2710.0"
  }
}
(14:12:32) WARNING: [Backend]:          Protocol already registered.
(14:12:32) WARNING: [DXVKInstaller]:    App offline, skipping possible DXVK update.
(14:12:32) INFO:    [WineDownloader]:   Updating wine versions info
(14:12:32) INFO:    [WineDownloader]:   Fetching upstream information...
(14:12:33) INFO:    [Legendary]:        Running command: LEGENDARY_CONFIG_PATH=/home/incognitux/.config/heroic/legendaryConfig/legendary /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/legendary --version
(14:12:33) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/incognitux/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/incognitux/.config/heroic/gog_store/auth.json --version
(14:12:33) INFO:    [Nile]:             Running command: NILE_CONFIG_PATH=/home/incognitux/.config/heroic/nile_config /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/nile --version
(14:12:34) INFO:    [Connection]:       Connectivity: online
(14:12:34) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/incognitux/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/incognitux/.config/heroic/gog_store/auth.json auth
(14:12:34) INFO:    [Backend]:          User Not Found, removing it from Store
(14:12:34) INFO:    [Gog]:              Checking if login is valid
(14:12:34) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/incognitux/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/incognitux/.config/heroic/gog_store/auth.json auth
(14:12:38) INFO:    [WineDownloader]:   wine versions updated
(14:12:38) INFO:    [Frontend]:         Refreshing undefined Library
(14:12:38) WARNING: [Backend]:          refresh not implemented on Sideload Library Manager
(14:12:39) INFO:    [Legendary]:        Refreshing library...
(14:12:39) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/incognitux/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/incognitux/.config/heroic/gog_store/auth.json auth
(14:12:39) INFO:    [Backend]:          Frontend Ready
(14:12:40) INFO:    [Backend]:          AreWeAntiCheatYet data downloaded
(14:12:40) INFO:    [Backend]:          Checking for new Heroic Updates
(14:12:40) INFO:    [Backend]:          Checking for current version changelog
(14:12:44) INFO:    [Backend]:          
System Information:
CPU: 2x Intel(R) Celeron(R) CPU 3215U @ 1.70GHz
Memory: 4.01 GB (used: 2.46 GB)
GPUs:
  GPU 0:
    Name: Intel Corporation HD Graphics
    IDs: D=1606 V=8086 SD=06c1 SV=1028
    Driver: i915
OS: EndeavourOS 6.8.4-zen1-1-zen (linux)

The current system is not a Steam Deck
We are not running inside a Flatpak container

Software Versions:
  Heroic: 2.14.1 Flame Emperor Sabo
  Legendary: 0.20.34 Direct Intervention
  gogdl: 1.0.1
  Nile: 1.0.2 Jonathan Joestar

(14:12:44) INFO:    [Backend]:          Starting the Download Queue
(14:12:49) ERROR:   [Gog]:              No credentials, can't get login information
(14:12:49) WARNING: [Backend]:          listUpdateableGames not implemented on Sideload Library Manager
(14:12:49) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/incognitux/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/incognitux/.config/heroic/gog_store/auth.json auth
(14:12:58) INFO:    [Gog]:              Found 1 game(s) to update
(14:12:58) INFO:    [Frontend]:         No cache found, getting data from gog...
(14:12:58) INFO:    [Gog]:              Running command: GOGDL_CONFIG_PATH=/home/incognitux/.config/heroic/gogdlConfig /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/gogdl --auth-config-path /home/incognitux/.config/heroic/gog_store/auth.json auth

Steps to reproduce

Go to Stores
Click on Epic Games then click on login in the "you are NOT logged in" prompt
See a blank page with no elements

Expected behavior

Options to login/enter credentials appear

Screenshots

Heroic Version

Latest Stable

System Information

OS [e. g. "Ubuntu"]: Endeavour OS, install heroic-launcher-bin using yay
DE: KDE plasma 6 wayland session
kernel: 6.8.4-zen1-1-zen

Additional information

No response

The text was updated successfully, but these errors were encountered:

f33d13ack · 2024-04-08T17:49:52Z

Same exact thing is happening to me. v2.14.1. Hope that confirms the bug.

AbeOwitz · 2024-04-08T20:35:14Z

Epic login fails with both methods. Native Arch/AUR install.

Clicked on "Open Link" to get code, but code always fails. Able to login to account with browser.

Terminal output:
(13:27:15) INFO: [Frontend]: Called Epic Login
(13:27:15) INFO: [Legendary]: Logging in: LEGENDARY_CONFIG_PATH=/home/abe/.config/heroic/legendaryConfig/legendary /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/legendary auth --code
(13:27:22) INFO: [Gog]: Saved username to config file
(13:28:35) ERROR: [Legendary]: Failed to login with Legendary: [EPCAPI] ERROR: Login to EGS API failed with errorCode: errors.com.epicgames.account.oauth.authorization_code_not_found
[Core] ERROR: Logging in failed with InvalidCredentialsError('errors.com.epicgames.account.oauth.authorization_code_not_found'), please try again.
[cli] ERROR: Login attempt failed, please see log for details.
[cli] INFO: Testing existing login data if present...

Log output:
~/.config/heroic/logs/ tail 2024-04-08T20_26_59-legendary.log
[4/8/2024, 1:27:00 PM] LEGENDARY_CONFIG_PATH=/home/abe/.config/heroic/legendaryConfig/legendary /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/legendary --version
legendary version "0.20.34", codename "Direct Intervention"
[4/8/2024, 1:27:15 PM] LEGENDARY_CONFIG_PATH=/home/abe/.config/heroic/legendaryConfig/legendary /opt/Heroic/resources/app.asar.unpacked/build/bin/linux/legendary auth --code
[cli] INFO: Testing existing login data if present...
[EPCAPI] ERROR: Login to EGS API failed with errorCode: errors.com.epicgames.account.oauth.authorization_code_not_found
[Core] ERROR: Logging in failed with InvalidCredentialsError('errors.com.epicgames.account.oauth.authorization_code_not_found'), please try again.
[cli] ERROR: Login attempt failed, please see log for details.

Habarug · 2024-04-08T20:39:29Z

Same here, first time installing Heroic. Also tried uninstalling and installing 2.14.0 instead, but it acts the same way.

Fedora 39, Gnome 45, Heroic installed from COPR repo.

kenderipa · 2024-04-09T13:33:30Z

Same also on my side.

CommandMC · 2024-04-09T14:58:51Z

The linked PR should resolve the issue. You can either use Heroic built from there, or work around the issue by navigating to "Manage Accounts" in the sidebar directly.

@AbeOwitz Your issue sounds different than everything else here. The log would suggest that you didn't paste in your authorization code into the input box. Assuming you're still not able to login after doing this, please open up your own new issue.

h0m3 · 2024-04-11T01:08:08Z

Can confirm, the "Stores" page just show a Blank login page after the "You're not logged in" warning. If you go to Manage Accounts or the Login button you can login.

arielj · 2024-05-22T17:44:58Z

same here for me

use the Manage Accounts element in the sidebar instead of the link from the store

jaspov · 2024-06-21T07:42:52Z

Just adding my experience on steamdeck. Could not install a game in heroic (launched from game mode). Version 2.14.1. Error quite cryptic.

Launched heroic and while browsing through settings got the “not logged on message”. Clicked and got blank screen as described.

As suggested above went to manage accounts to log on. However epic captcha failed to work. My mouse could only be used on part of the heroic screen. Managed to select pictures and using tab get to next button but it failed validation.

Proceeded to desktop mode and ther could log on again, all resolved.

Just wanted to add that this is all quite confusing, the initial error not pointing to “not being logged on”. Then log on failing with black screen. Alternative not working in desktop mode. Hope it gets fixed or error messages improved to point to solution. Thanks for all the great work!

CommandMC · 2024-06-22T14:35:12Z

Launched heroic and while browsing through settings got the “not logged on message”. Clicked and got blank screen as described.

This will be resolved in the next release (whenever that'll be).

However epic captcha failed to work. My mouse could only be used on part of the heroic screen. Managed to select pictures and using tab get to next button but it failed validation.

Proceeded to desktop mode and ther could log on again, all resolved.

This is up to Epic, nothing we can do about their captcha verification and/or accessibility. We just open the log in page in Heroic and automatically parse the response once the login flow is complete.

GizakiF · 2025-01-20T12:58:20Z

works when a vpn is used and turning it off after having the said account logged in cannot play certain games such as [REDACTED], Bloons TD 6, and other that requires the use of the internet however it works on singleplayer games like Subnautica. Anything works using a vpn but the lag tho lol. Wish they would solve this issue unless my ISP has DNS issues :(

Incognitux added the bug:unconfirmed Someone works on identifying the issue label Apr 7, 2024

CommandMC mentioned this issue Apr 9, 2024

[Fix] Epic login prompt empty when navigating to it from store #3689

Merged

4 tasks

arielj closed this as completed in #3689 Apr 25, 2024

arielj mentioned this issue Apr 28, 2024

Cannot log in to epic games store #3726

Closed

CommandMC mentioned this issue May 7, 2024

Can't login to Epic #3739

Closed

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Epic Games login page blank #3682

Epic Games login page blank #3682

Incognitux commented Apr 7, 2024

f33d13ack commented Apr 8, 2024

AbeOwitz commented Apr 8, 2024 •

edited

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Habarug commented Apr 8, 2024 •

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kenderipa commented Apr 9, 2024

CommandMC commented Apr 9, 2024

h0m3 commented Apr 11, 2024

arielj commented May 22, 2024

jaspov commented Jun 21, 2024

CommandMC commented Jun 22, 2024

GizakiF commented Jan 20, 2025 •

edited

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Epic Games login page blank #3682

Epic Games login page blank #3682

Comments

Incognitux commented Apr 7, 2024

Describe the bug

Add logs

Steps to reproduce

Expected behavior

Screenshots

Heroic Version

System Information

Additional information

f33d13ack commented Apr 8, 2024

AbeOwitz commented Apr 8, 2024 • edited Loading

Habarug commented Apr 8, 2024 • edited Loading

kenderipa commented Apr 9, 2024

CommandMC commented Apr 9, 2024

h0m3 commented Apr 11, 2024

arielj commented May 22, 2024

jaspov commented Jun 21, 2024

CommandMC commented Jun 22, 2024

GizakiF commented Jan 20, 2025 • edited Loading

AbeOwitz commented Apr 8, 2024 •

edited

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Habarug commented Apr 8, 2024 •

edited

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GizakiF commented Jan 20, 2025 •

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