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I have been using and relying on ICM for years. Recently, it started showing a dropped connections when the connection was good. I have deleated the extension and downloaded a new copy. Same result. It is showing offline as I am writing this. I feel that it must be my system as I don't see others complaining. |
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Replies: 7 comments 2 replies
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I have completed the same steps. Its shows offline as I reply. I do not believe it is your system, if so my system is somehow messed up too. |
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I'm noticing the same starting today 13th August 2024. As I am sending this answer, I have a red cross at the top of my Google browser Version 127.0.6533.100 (Official Build) (64-bit). |
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@paulz9090 @pawtech97 @sharkei2018 folks, can you please tell me the name and version of your operating system and ICM version? Also, can you send me a screenshot from the Realtime monitor (open it from the main ICM window)? |
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I can't be sure, but this may have started when I installed Windows 11 on
July 4, 2024.
Paul Zimmerman
Name and version of your operating system:
Edition Windows 11 Pro
Version 23H2
Installed on 7/4/2024
OS build 22631.4037
Experience Windows Feature Experience Pack 1000.22700.1027.0
ICM version:
5.2.0
[image: image.png]
…On Wed, Aug 14, 2024 at 4:59 AM Dmytro Shcherbyna ***@***.***> wrote:
@paulz9090 <https://github.com/paulz9090> @pawtech97
<https://github.com/pawtech97> @sharkei2018
<https://github.com/sharkei2018> folks, can you please tell me the name
and version of your operating system and ICM version?
Also, can you send me a screenshot from the Realtime monitor (open it from
the main ICM window)?
—
Reply to this email directly, view it on GitHub
<#112 (comment)>,
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You are receiving this because you were mentioned.Message ID:
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I'm running the same version of Windows on my PC: I didn't observe any issues with the detection as you describe. Here are a few options to track down the issue: If ICM works fine, most likely it's due to something inside Chrome blocking ICM (like another extension)
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@paulz9090 @pawtech97 @sharkei2018 folks, here is how you can help to track down the issue. Please, right-click on the ICM icon and then click on "offscreen.html"
A console will open (make sure Console tab is active), take a screenshot of it, so I can see the errors. It looks like this:
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Hi
However, I was running another extension - Malwarebytes Browser Guard version 3.0.7 and when I switch that off, ICM starts to work as it did previously. I'm not aware that MBG updated itself earlier this week, but it may have done. For completeness my system is: Google Chrome Version 127.0.6533.120 (Official Build) (64-bit) Looks like stopping using Malwarebytes resolves the ICM issue. By the way, I have found that Malwarebytes can sometimes work in a strange way interacting with other software, so it's not a total surprise. |
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@sharkei2018 Great, thank you very much for tracking it down!
The extensions update silently on Chrome restart, so you don't notice anything.
Yeah, sorry, forgot to mention that you need to enable "Developer mode". It's on the Extensions page (chrome://extensions/) in the top right corner. |
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Here is a way to solve this - #113 |
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Here is a way to solve this - #113