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Hello <firstname>. You are being contacted by the <locality> Health Unit to monitor your COVID-19 symptoms. Our recrods show your full legal name as <firstname> <lastname> and your date of birth as <YYYY/MM/DD>. If any of this information is inaccurate, text "INFO". Otherwise, text "NEXT". If at any time you wish to speak with a service representative, call <number>.
Are you experiencing any of the following symptoms? (text "YES" or "NO") <list of symptoms>
Based on our records, you are required to isolate from <startdate> until <enddate>. Have there been any breaches in your isolation? (text "YES" or "NO").
Based on the latest guidance from the Ministry of Health, you should book a COVID-19 test as soon as possible. <testing booking link>
<Additional comments message based on account flags>
How was your experience today? Share your feedback with us at <linktononexistantfeedbackform>