README

NAME
    RT::Extension::TicketActions

DESCRIPTION
    Provides easy access to frequently used ticket actions.

    Also so called "follow-up" actions set the ticket status to `stalled`
    and add a relative due date with a fixed time. This means that a ticket
    should be due in x days. This combination of properties can be used in
    searches or escalations to bring tickets up to users. In addition
    holidays of a specific country and specific days of week can be skipped
    automatically, if enabled.

    In addition to that, this extension provides navigation items if you
    have opened this ticket from a search result listing. You can navigate
    between search result tickets (first, previous, next, last), open the
    search result list again or even modify the search query.

RT VERSION
    Works with RT 4.4.2

REQUIREMENTS
    Date::Holidays (>= 1.07)
        If you want to enable automatic holiday skipping.

INSTALLATION
    perl Makefile.PL
    make
    make install
        May need root permissions

    Edit your /opt/rt4/etc/RT_SiteConfig.pm
        Add this line:

            Plugin('RT::Extension::TicketActions');

    Clear your mason cache
            rm -rf /opt/rt4/var/mason_data/obj

    Restart your webserver

CONFIGURATION
  $TicketActions_FollowUpDays
    List of days for which to provide follow-up actions. e.g. [1, 3, 10]
    will result in three follow-up actions: For the next day, in three days
    and in ten days, respectively.

  $TicketActions_FollowUpTime
    Time of day when follow-up is reached. (e.g. '10:00:00') This should be
    in 24-hour format.

  $TicketActions_HolidaysCountry
    Country to skip holidays of. (e.g. 'DE') This should be a ISO 3166-1
    alpha-2 country code.

  $TicketActions_SkipDaysOfWeek
    Days of week to skip (e.g. ['sat', 'sun']) You can choose the following
    values:

    sun (Sunday)
    mon (Monday)
    tue (Tuesday)
    wed (Wednesday)
    thu (Thursday)
    fri (Friday)
    sat (Saturday)

  Example
    # Enables everything provided by RT::Extension::TicketActions
    Set($TicketActions_FollowUpDays, [1, 3, 10]);
    Set($TicketActions_FollowUpTime, '10:00:00');
    Set($TicketActions_HolidaysCountry, 'DE');
    Set($TicketActions_SkipDaysOfWeek, ['sat', 'sun']);

AUTHOR
    NETWAYS GmbH <support@netways.de>

BUGS
    All bugs should be reported on GitHub
    <https://github.com/NETWAYS/rt-extension-ticketactions>.

LICENSE AND COPYRIGHT
    This software is Copyright (c) 2018 by NETWAYS GmbH

    This is free software, licensed under:

      The GNU General Public License, Version 2, June 1991