Error in synchronization of subscriptions

[dossanovruslan]

I have implemented a monthly and annual subscription in my applications. In recent days, subscribed users have begun to complain en masse that their subscription is not active. If the user re-authorizes, it will work again, then in a week the situation is the same. After authorizations, I call the methods Purchases.logIn(vm.user!.uid);
Purchases.syncPurchases();

[RCGitBot]

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[michaelAtRC]

Hey There,

Could you please create a support ticket for this issue so we can investigate why it's happening? This situation is typically linked to how you are identifying customers in your app. If syncPurchases is helping users gain access, it is likely that they are logging in with a different app user ID that lacks the necessary entitlements at some point. This different app user ID could be an anonymous ID generated when you configure the SDK or when a user logs out.

Let me know if that helps!