diff --git a/ee/packages/media-calls/src/constants.ts b/ee/packages/media-calls/src/constants.ts
new file mode 100644
index 0000000000000..365772b89e490
--- /dev/null
+++ b/ee/packages/media-calls/src/constants.ts
@@ -0,0 +1,4 @@
+import type { CallFeature } from '@rocket.chat/media-signaling';
+
+export const DEFAULT_CALL_FEATURES: CallFeature[] = ['audio', 'transfer', 'hold'];
+export const SIP_CALL_FEATURES = DEFAULT_CALL_FEATURES;
diff --git a/ee/packages/media-calls/src/definition/common.ts b/ee/packages/media-calls/src/definition/common.ts
index cb0af26822ffa..b9683a6d6a3fc 100644
--- a/ee/packages/media-calls/src/definition/common.ts
+++ b/ee/packages/media-calls/src/definition/common.ts
@@ -15,7 +15,7 @@ export type InternalCallParams = {
 	requestedService?: CallService;
 	parentCallId?: string;
 	requestedBy?: MediaCallSignedContact;
-	features?: CallFeature[];
+	features: CallFeature[];
 };
 
 export type MediaCallHeader = AtLeast<IMediaCall, '_id' | 'caller' | 'callee'>;
diff --git a/ee/packages/media-calls/src/internal/SignalProcessor.ts b/ee/packages/media-calls/src/internal/SignalProcessor.ts
index 19a0e9f619330..a4d30666afaf1 100644
--- a/ee/packages/media-calls/src/internal/SignalProcessor.ts
+++ b/ee/packages/media-calls/src/internal/SignalProcessor.ts
@@ -10,6 +10,7 @@ import type {
 } from '@rocket.chat/media-signaling';
 import { MediaCalls } from '@rocket.chat/models';
 
+import { DEFAULT_CALL_FEATURES } from '../constants';
 import type { InternalCallParams } from '../definition/common';
 import { logger } from '../logger';
 import { mediaCallDirector } from '../server/CallDirector';
@@ -181,7 +182,7 @@ export class GlobalSignalProcessor {
 
 		const services = signal.supportedServices ?? [];
 		const requestedService = services.includes('webrtc') ? 'webrtc' : services[0];
-		const features = signal.supportedFeatures ?? ['audio'];
+		const features = signal.supportedFeatures ?? DEFAULT_CALL_FEATURES;
 
 		const params: InternalCallParams = {
 			caller: {
diff --git a/ee/packages/media-calls/src/internal/agents/CallSignalProcessor.ts b/ee/packages/media-calls/src/internal/agents/CallSignalProcessor.ts
index a7592891d256c..ae8b1f29ab319 100644
--- a/ee/packages/media-calls/src/internal/agents/CallSignalProcessor.ts
+++ b/ee/packages/media-calls/src/internal/agents/CallSignalProcessor.ts
@@ -20,6 +20,7 @@ import type {
 } from '@rocket.chat/media-signaling';
 import { MediaCallChannels, MediaCallNegotiations, MediaCalls } from '@rocket.chat/models';
 
+import { DEFAULT_CALL_FEATURES } from '../../constants';
 import type { IMediaCallAgent } from '../../definition/IMediaCallAgent';
 import { logger } from '../../logger';
 import { mediaCallDirector } from '../../server/CallDirector';
@@ -137,7 +138,7 @@ export class UserActorSignalProcessor {
 			case 'ack':
 				return this.clientIsReachable();
 			case 'accept':
-				return this.clientHasAccepted(signal.supportedFeatures || ['audio']);
+				return this.clientHasAccepted(signal.supportedFeatures || DEFAULT_CALL_FEATURES);
 			case 'unavailable':
 				return this.clientIsUnavailable();
 			case 'reject':
diff --git a/ee/packages/media-calls/src/internal/agents/UserActorAgent.ts b/ee/packages/media-calls/src/internal/agents/UserActorAgent.ts
index 112e5fa3e5c61..a7574d63a6f09 100644
--- a/ee/packages/media-calls/src/internal/agents/UserActorAgent.ts
+++ b/ee/packages/media-calls/src/internal/agents/UserActorAgent.ts
@@ -5,6 +5,7 @@ import { MediaCallNegotiations, MediaCalls } from '@rocket.chat/models';
 
 import { UserActorSignalProcessor } from './CallSignalProcessor';
 import { BaseMediaCallAgent } from '../../base/BaseAgent';
+import { DEFAULT_CALL_FEATURES } from '../../constants';
 import { logger } from '../../logger';
 import { buildNewCallSignal } from '../../server/buildNewCallSignal';
 import { getMediaCallServer } from '../../server/injection';
@@ -151,6 +152,7 @@ export class UserActorAgent extends BaseMediaCallAgent {
 			requestedService: call.service,
 			requestedBy: call.transferredBy,
 			parentCallId: call._id,
+			features: DEFAULT_CALL_FEATURES,
 		});
 	}
 
diff --git a/ee/packages/media-calls/src/server/CallDirector.ts b/ee/packages/media-calls/src/server/CallDirector.ts
index e59a6dca3412e..b0f7b56686d34 100644
--- a/ee/packages/media-calls/src/server/CallDirector.ts
+++ b/ee/packages/media-calls/src/server/CallDirector.ts
@@ -11,6 +11,7 @@ import type { InsertionModel } from '@rocket.chat/model-typings';
 import { MediaCallNegotiations, MediaCalls } from '@rocket.chat/models';
 
 import { getCastDirector, getMediaCallServer } from './injection';
+import { DEFAULT_CALL_FEATURES } from '../constants';
 import type { IMediaCallAgent } from '../definition/IMediaCallAgent';
 import type { IMediaCallCastDirector } from '../definition/IMediaCallCastDirector';
 import type { InternalCallParams, MediaCallHeader } from '../definition/common';
@@ -79,7 +80,7 @@ class MediaCallDirector {
 		this.scheduleExpirationCheckByCallId(call._id);
 
 		const updatedCall = await MediaCalls.findOneById(call._id, { projection: { features: 1 } });
-		const features = (updatedCall?.features || ['audio']) as CallFeature[];
+		const features = (updatedCall?.features || DEFAULT_CALL_FEATURES) as CallFeature[];
 
 		await calleeAgent.onCallAccepted(call._id, { signedContractId: data.calleeContractId, features });
 		await calleeAgent.oppositeAgent?.onCallAccepted(call._id, { signedContractId: call.caller.contractId, features });
@@ -186,7 +187,7 @@ class MediaCallDirector {
 			calleeAgent,
 			parentCallId,
 			requestedBy,
-			features = ['audio'],
+			features = DEFAULT_CALL_FEATURES,
 		} = params;
 
 		// The caller must always have a contract to create the call
diff --git a/ee/packages/media-calls/src/sip/providers/IncomingSipCall.ts b/ee/packages/media-calls/src/sip/providers/IncomingSipCall.ts
index c340d2acb9602..33670bbce9ff4 100644
--- a/ee/packages/media-calls/src/sip/providers/IncomingSipCall.ts
+++ b/ee/packages/media-calls/src/sip/providers/IncomingSipCall.ts
@@ -11,6 +11,7 @@ import type { SipMessage, SrfRequest, SrfResponse } from 'drachtio-srf';
 import type Srf from 'drachtio-srf';
 
 import { BaseSipCall } from './BaseSipCall';
+import { SIP_CALL_FEATURES } from '../../constants';
 import { logger } from '../../logger';
 import { BroadcastActorAgent } from '../../server/BroadcastAgent';
 import { mediaCallDirector } from '../../server/CallDirector';
@@ -103,6 +104,7 @@ export class IncomingSipCall extends BaseSipCall {
 			callee,
 			callerAgent,
 			calleeAgent,
+			features: SIP_CALL_FEATURES,
 		});
 
 		const negotiationId = await mediaCallDirector.startNewNegotiation(call, 'caller', webrtcOffer);
diff --git a/ee/packages/media-calls/src/sip/providers/OutgoingSipCall.ts b/ee/packages/media-calls/src/sip/providers/OutgoingSipCall.ts
index fca9efd3ca010..850e684c468ea 100644
--- a/ee/packages/media-calls/src/sip/providers/OutgoingSipCall.ts
+++ b/ee/packages/media-calls/src/sip/providers/OutgoingSipCall.ts
@@ -5,6 +5,7 @@ import type Srf from 'drachtio-srf';
 import type { SrfRequest, SrfResponse } from 'drachtio-srf';
 
 import { BaseSipCall } from './BaseSipCall';
+import { SIP_CALL_FEATURES } from '../../constants';
 import type { InternalCallParams } from '../../definition/common';
 import { logger } from '../../logger';
 import { BroadcastActorAgent } from '../../server/BroadcastAgent';
@@ -72,7 +73,7 @@ export class OutgoingSipCall extends BaseSipCall {
 			callee: signedCallee,
 			calleeAgent,
 			callerAgent,
-			features: ['audio'],
+			features: SIP_CALL_FEATURES,
 		});
 
 		const channel = await calleeAgent.getOrCreateChannel(call, session.sessionId);
@@ -267,7 +268,7 @@ export class OutgoingSipCall extends BaseSipCall {
 		await mediaCallDirector.acceptCall(call, this.agent, {
 			calleeContractId: this.session.sessionId,
 			webrtcAnswer: { type: 'answer', sdp: this.sipDialog.remote.sdp },
-			supportedFeatures: ['audio'],
+			supportedFeatures: SIP_CALL_FEATURES,
 		});
 	}
 
diff --git a/packages/i18n/src/locales/en.i18n.json b/packages/i18n/src/locales/en.i18n.json
index 9255e9ed033f4..397107432e389 100644
--- a/packages/i18n/src/locales/en.i18n.json
+++ b/packages/i18n/src/locales/en.i18n.json
@@ -989,6 +989,7 @@
   "Call_ended_bold": "*Voice call ended*",
   "Call_not_answered_bold": "*Voice call not answered*",
   "Call_failed_bold": "*Voice call failed*",
+  "Call_feature_unsupported": "Other party doesn't support this",
   "Call_transferred_bold": "*Voice call transferred*",
   "Call_history": "Call history",
   "Call_history_provides_a_record_of_when_calls_took_place_and_who_joined": "Call history provides a record of when calls took place and who joined.",
diff --git a/packages/media-signaling/src/definition/call/IClientMediaCall.ts b/packages/media-signaling/src/definition/call/IClientMediaCall.ts
index ca18c3668484a..23559f9043d09 100644
--- a/packages/media-signaling/src/definition/call/IClientMediaCall.ts
+++ b/packages/media-signaling/src/definition/call/IClientMediaCall.ts
@@ -19,7 +19,7 @@ export type CallRole = 'caller' | 'callee';
 
 export type CallService = 'webrtc';
 
-export const callFeatureList = ['audio'] as const;
+export const callFeatureList = ['audio', 'transfer', 'hold'] as const;
 
 export type CallFeature = (typeof callFeatureList)[number];
 
@@ -80,6 +80,7 @@ export interface IClientMediaCall {
 	role: CallRole;
 	service: CallService | null;
 	flags: readonly CallFlag[];
+	features: readonly CallFeature[];
 
 	state: CallState;
 	ignored: boolean;
diff --git a/packages/media-signaling/src/lib/Call.ts b/packages/media-signaling/src/lib/Call.ts
index f98c076afdd82..024109a55c61b 100644
--- a/packages/media-signaling/src/lib/Call.ts
+++ b/packages/media-signaling/src/lib/Call.ts
@@ -205,6 +205,10 @@ export class ClientMediaCall implements IClientMediaCall {
 		return this._flags;
 	}
 
+	public get features(): CallFeature[] {
+		return [...(this.enabledFeatures || [])];
+	}
+
 	constructor(
 		private readonly config: IClientMediaCallConfig,
 		callId: string,
diff --git a/packages/ui-voip/src/components/ActionButton.tsx b/packages/ui-voip/src/components/ActionButton.tsx
index 499b34f93d36d..cba521566b5b5 100644
--- a/packages/ui-voip/src/components/ActionButton.tsx
+++ b/packages/ui-voip/src/components/ActionButton.tsx
@@ -8,10 +8,10 @@ type ActionButtonProps = {
 	icon: Keys;
 	disabled?: boolean;
 	onClick?: () => void;
-} & Omit<ComponentProps<typeof IconButton>, 'icon' | 'title' | 'aria-label' | 'disabled' | 'onClick'>;
+} & Omit<ComponentProps<typeof IconButton>, 'icon' | 'aria-label' | 'disabled' | 'onClick'>;
 
 const ActionButton = forwardRef<HTMLButtonElement, ActionButtonProps>(function ActionButton(
-	{ disabled, label, icon, onClick, secondary = true, ...props },
+	{ disabled, label, icon, onClick, title, secondary = true, ...props },
 	ref,
 ) {
 	return (
@@ -20,7 +20,7 @@ const ActionButton = forwardRef<HTMLButtonElement, ActionButtonProps>(function A
 			medium
 			secondary={secondary}
 			icon={<Icon size={16} name={icon} />}
-			title={label}
+			title={title || label}
 			aria-label={label}
 			disabled={disabled}
 			onClick={onClick}
diff --git a/packages/ui-voip/src/context/MediaCallViewContext.ts b/packages/ui-voip/src/context/MediaCallViewContext.ts
index 1b4d4dfeb9779..0433095608cb4 100644
--- a/packages/ui-voip/src/context/MediaCallViewContext.ts
+++ b/packages/ui-voip/src/context/MediaCallViewContext.ts
@@ -28,6 +28,7 @@ const defaultSessionState: SessionState = {
 	remoteMuted: false,
 	remoteHeld: false,
 	callId: undefined,
+	supportedFeatures: ['audio', 'transfer', 'hold'],
 };
 
 export const defaultMediaCallContextValue: MediaCallViewContextValue = {
diff --git a/packages/ui-voip/src/context/definitions.d.ts b/packages/ui-voip/src/context/definitions.d.ts
index 45bcccb1b7086..7add44b2d7426 100644
--- a/packages/ui-voip/src/context/definitions.d.ts
+++ b/packages/ui-voip/src/context/definitions.d.ts
@@ -1,4 +1,5 @@
 import type { UserStatus } from '@rocket.chat/core-typings';
+import type { CallFeature } from '@rocket.chat/media-signaling';
 
 export type InternalPeerInfo = {
 	displayName: string;
@@ -30,6 +31,7 @@ interface IBaseSession {
 	remoteHeld: boolean;
 	startedAt?: Date | null; // todo not sure if I need this
 	hidden: boolean;
+	supportedFeatures: readonly CallFeature[];
 }
 
 interface IEmptySession extends IBaseSession {
diff --git a/packages/ui-voip/src/providers/useMediaSession.ts b/packages/ui-voip/src/providers/useMediaSession.ts
index 5a938a8b7bdde..a7c8f7551702e 100644
--- a/packages/ui-voip/src/providers/useMediaSession.ts
+++ b/packages/ui-voip/src/providers/useMediaSession.ts
@@ -19,6 +19,7 @@ const defaultSessionInfo: SessionState = {
 	remoteHeld: false,
 	startedAt: new Date(),
 	hidden: false,
+	supportedFeatures: ['audio', 'transfer', 'hold'],
 };
 
 export const getExtensionFromInstanceContact = (contact: CallContact): string | undefined => {
@@ -135,6 +136,7 @@ export const useMediaSession = (instance?: MediaSignalingSession): MediaSessionS
 				remoteHeld,
 				remoteMute,
 				callId,
+				features: supportedFeatures,
 			} = mainCall;
 			const state = deriveWidgetStateFromCallState(callState, role);
 
@@ -161,6 +163,7 @@ export const useMediaSession = (instance?: MediaSignalingSession): MediaSessionS
 						remoteHeld,
 						remoteMuted: remoteMute,
 						callId,
+						supportedFeatures,
 					},
 				});
 				return;
@@ -182,7 +185,19 @@ export const useMediaSession = (instance?: MediaSignalingSession): MediaSessionS
 
 			dispatch({
 				type: 'instance_updated',
-				payload: { state, peerInfo, transferredBy, muted, held, connectionState, hidden, remoteHeld, remoteMuted: remoteMute, callId },
+				payload: {
+					state,
+					peerInfo,
+					transferredBy,
+					muted,
+					held,
+					connectionState,
+					hidden,
+					remoteHeld,
+					remoteMuted: remoteMute,
+					callId,
+					supportedFeatures,
+				},
 			});
 		};
 
diff --git a/packages/ui-voip/src/providers/useMediaSessionInstance.ts b/packages/ui-voip/src/providers/useMediaSessionInstance.ts
index e5436321c64a5..34bf1d23752d7 100644
--- a/packages/ui-voip/src/providers/useMediaSessionInstance.ts
+++ b/packages/ui-voip/src/providers/useMediaSessionInstance.ts
@@ -93,7 +93,7 @@ class MediaSessionStore extends Emitter<{ change: void }> {
 			randomStringFactory,
 			oldSessionId: this.getOldSessionId(userId),
 			logger: new MediaCallLogger(),
-			features: ['audio'],
+			features: ['audio', 'transfer', 'hold'],
 		});
 
 		if (window.sessionStorage) {
diff --git a/packages/ui-voip/src/views/MediaCallWidget/OngoingCall.tsx b/packages/ui-voip/src/views/MediaCallWidget/OngoingCall.tsx
index 1697be4fabdc8..929f91d820a9e 100644
--- a/packages/ui-voip/src/views/MediaCallWidget/OngoingCall.tsx
+++ b/packages/ui-voip/src/views/MediaCallWidget/OngoingCall.tsx
@@ -22,7 +22,7 @@ const OngoingCall = () => {
 	const { t } = useTranslation();
 
 	const { sessionState, onMute, onHold, onForward, onEndCall, onTone, onClickDirectMessage } = useMediaCallView();
-	const { muted, held, remoteMuted, remoteHeld, peerInfo, connectionState } = sessionState;
+	const { muted, held, remoteMuted, remoteHeld, peerInfo, connectionState, supportedFeatures } = sessionState;
 
 	const { element: keypad, buttonProps: keypadButtonProps } = useKeypad(onTone);
 
@@ -32,6 +32,9 @@ const OngoingCall = () => {
 	const connecting = connectionState === 'CONNECTING';
 	const reconnecting = connectionState === 'RECONNECTING';
 
+	const transferDisabled = !supportedFeatures.includes('transfer');
+	const holdDisabled = !supportedFeatures.includes('hold');
+
 	// TODO: Figure out how to ensure this always exist before rendering the component
 	if (!peerInfo) {
 		throw new Error('Peer info is required');
@@ -58,11 +61,18 @@ const OngoingCall = () => {
 					<ToggleButton
 						label={t('Hold')}
 						icons={['pause-shape-unfilled', 'pause-shape-unfilled']}
-						titles={[t('Hold'), t('Resume')]}
+						titles={[holdDisabled ? t('Call_feature_unsupported') : t('Hold'), t('Resume')]}
 						pressed={held}
 						onToggle={onHold}
+						disabled={connecting || reconnecting || holdDisabled}
+					/>
+					<ActionButton
+						disabled={connecting || reconnecting || transferDisabled}
+						label={t('Forward')}
+						icon='arrow-forward'
+						title={transferDisabled ? t('Call_feature_unsupported') : t('Forward')}
+						onClick={onForward}
 					/>
-					<ActionButton disabled={connecting || reconnecting} label={t('Forward')} icon='arrow-forward' onClick={onForward} />
 					<ActionButton
 						label={t('Voice_call__user__hangup', { user: 'userId' in peerInfo ? peerInfo.displayName : peerInfo.number })}
 						icon='phone-off'