If you have Telegram app integration in place and a user sends you a message on your Telegram business page using their Telegram account, as shown below:
it appears in your Rocket.Chat workspace just like any other Omnichannel conversation.
.png)
Click Take It! to serve this conversation.
You can send to and receive files and voice notes from your Telegram end-user, as shown below:
.png)
You can also use quick reply buttons to send quick replies on telegram.
{% hint style="info" %} Please note that, for this configuration, you need to have a bot (Dialogflow/RASA) configured. {% endhint %}