In order to user Live Transfer feature, it is necessary to do some steps.
The first thing to do is to set the department hash, on the file used as corpus on bot. The department hash must be placed on department field, in the section named livechat-transfer, as showed on the image below. The file being used as corpus is the one defined on field HUBOT_CORPUSfield, at docker-compose file.
The department hash can be obtained on the URL in department edit screen as showed on image below.
To get to department edit screen close the left side menu, and click on three points icon. Select the Livechat option.
Now it is necessary to select the department to be used on transfer action. On the left side menu, click on Departments, and then click on the department name.
Once you got the department hash and placed on corpus file, restart the hubot-natural service, in order to update the container and reload corpus file.
Lastly is important to remember that the live transfer conversation channel will be created between any available user on department. For that, the user must be online, and must be previously added as an agent on department being used(The one defined on corpus file). For that, You must first add the user as an agent. At the right side menu, select the User Management option. , so search for the user you want, then click in ADD.
Then again on the department edit screen, add the user to department by selecting him on Available agents. Then click on Save option.
