diff --git a/readme.txt b/readme.txt
index 872e315..6ed3f2f 100644
--- a/readme.txt
+++ b/readme.txt
@@ -34,6 +34,7 @@ SupportFlow is a web based help desk software. SupportFlow is a web based help d
 To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/supportflow/).
 
 == Installation ==
+
 1. Install SupportFlow either via the WordPress.org plugin directory, or by uploading the files to your server and activate it.
 
 2. After activating open E-Mail accounts page in SupportFlow menu and add an E-Mail account you wish to use with SupportFlow.
@@ -41,10 +42,25 @@ To contribute to SupportFlow visit [github] (http://github.com/SupportFlow/suppo
 Now you are ready to use SupportFlow.
 
 == Frequently Asked Questions ==
+
 ###How can I insert a SupportFlow contact form in my site.
 
 Just add **[supportflow_submissionform]** shortcode to the post you want to add SupportFlow form to.
 
+###I am unable to add an E-Mail account
+
+1. Check if connection settings are correct especially port number and SSL settings for both IMAP and SMTP.
+
+2. Some E-Mail providers disable IMAP access by default and allow it to enable through settings. So make sure it is enabled
+
+3. In case you use 2-steps authentication, you have to use application specific password.
+
+4. Ensure IMAP extension is installed and enabled. You may also want to ensure extension is build with SSL support
+
+5. Check if E-Mail hosting provider is not blocking connection thinking it is suspicious. You may also receive an E-Mail alert from your E-Mail provider for the same.
+
+6. Gmail user should also see [this](https://support.google.com/accounts/answer/2461835?hl=en), [this](https://support.google.com/accounts/answer/2461835?hl=en) and [this](https://accounts.google.com/b/0/DisplayUnlockCaptcha).
+
 == Changelog ==
 
 = 0.3 =