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The official zmNinja FAQ (FAQ)

I'm not a magician. I don't know why something is not working if you don't provide sufficient inputs. Enable debug logs in zmNinja Developer options and then email me the logs. Thats a good start.
Its often hard to infer a problem especially when its due to some unique apache/nginx mungling you might have done but haven't told me about it. In such cases, try and give me remote access to your ZM for a day. Configure a limited user with just one monitor. It will save hours of frustration (mostly on my side). Thanks