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creating a ticket in bugzilla is complex #343

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ShohruxYusupov opened this issue Aug 26, 2023 · 1 comment
Open

creating a ticket in bugzilla is complex #343

ShohruxYusupov opened this issue Aug 26, 2023 · 1 comment

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@ShohruxYusupov
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some bug reports contain this note:
"This problem has been reported, but a Bugzilla ticket has not been opened. Our developers may need more information to fix the problem.
Please consider also reporting it to Bugzilla in order to provide that. Thank you.
"

to create a bugzilla ticket user have to register an account(or should be already a registered user) , and then create an API token.
why should user perform these steps? it should be an automated process, i guess. so user shouldn't worrying about manually creating account on bugzilla or tickets/api-tokens/etc. to ensure confidentiality and other policies, a one-time-confirmation of the automatic creation of tickets/any-other-technical-data may be provided.

i'm sorry for my bad English. it's not my native lang

@msrb
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msrb commented Feb 4, 2024

You're that the experience should be much better. I am not sure if anonymous bug reports would work (what if developers have questions?), but forcing people to create API tokens might be going too "low level" for most people.

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