Speaker: Daniel Beck (ddbeck)
Slides: TODO
Video: TODO
-
What happens when a project comes to an end?
-
Get in the right mindset:
- Don't commit to action too early.
- Consider all the things you have learnt and acheieved along the way.
- Count your users (record your metrics).
- Remember that you are you (not your users, bosses, etc ...).
-
Make a plan:
- Do this collaboratively with your collegues.
- Stop onboarding, close the funnel.
- Inventory your comms channels.
- Define an escalation strategy.
- Define your schedule.
-
Day the right things in the right ways:
- Let people down easily, be calm, gentle, but direct.
- Remember that it's not about you!
- Provide the facts:
- What is happening?
- When will it happen?
- What does the user need to do?
- You don't have to answer why, this isn't a negotiation.
- But you do need to say thank you.