diff --git a/.github/ISSUE_TEMPLATE/bug-report.md b/.github/ISSUE_TEMPLATE/bug-report.md
index 80743efcaa..203313cb52 100644
--- a/.github/ISSUE_TEMPLATE/bug-report.md
+++ b/.github/ISSUE_TEMPLATE/bug-report.md
@@ -1,8 +1,8 @@
 ---
-name: "🐛 Bug report"
+name: "\U0001F41B Bug report"
 about: Report a bug or regression
 title: ''
-labels: "\U0001F41B bug, awaiting triage"
+labels: ''
 assignees: ''
 
 ---
diff --git a/.github/ISSUE_TEMPLATE/documentation.md b/.github/ISSUE_TEMPLATE/documentation.md
index 42c8a56df2..c6a19c2989 100644
--- a/.github/ISSUE_TEMPLATE/documentation.md
+++ b/.github/ISSUE_TEMPLATE/documentation.md
@@ -1,8 +1,8 @@
 ---
-name: "📖 Documentation"
+name: "\U0001F4D6 Documentation"
 about: Add new documentation, or report missing, incorrect or unclear documentation
 title: ''
-labels: "documentation, awaiting triage"
+labels: ''
 assignees: ''
 
 ---
diff --git a/.github/ISSUE_TEMPLATE/feature-request.md b/.github/ISSUE_TEMPLATE/feature-request.md
index 2bd9faeec3..37f23903f7 100644
--- a/.github/ISSUE_TEMPLATE/feature-request.md
+++ b/.github/ISSUE_TEMPLATE/feature-request.md
@@ -2,7 +2,7 @@
 name: "✨ Feature request"
 about: Suggest a new feature or idea
 title: ''
-labels: "feature request, awaiting triage"
+labels: ''
 assignees: ''
 
 ---
diff --git a/.github/ISSUE_TEMPLATE/internal-story.md b/.github/ISSUE_TEMPLATE/internal-story.md
index e21740a62e..db924f2a6e 100644
--- a/.github/ISSUE_TEMPLATE/internal-story.md
+++ b/.github/ISSUE_TEMPLATE/internal-story.md
@@ -1,8 +1,8 @@
 ---
-name: "Internal story template"
+name: Internal story template
 about: For internal use only
 title: ''
-labels: "awaiting triage"
+labels: ''
 assignees: ''
 
 ---
diff --git a/.github/ISSUE_TEMPLATE/new-internal-story-template.md b/.github/ISSUE_TEMPLATE/new-internal-story-template.md
new file mode 100644
index 0000000000..67b50b53af
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/new-internal-story-template.md
@@ -0,0 +1,23 @@
+---
+name: New internal story template
+about: For internal use only
+title: ''
+labels: ''
+assignees: ''
+
+---
+
+## What 
+
+## Why / user benefit
+
+## Who might do this
+
+## Done when
+- [ ] task 1
+
+## Refinement tasks
+- [ ] User need / benefit clarified
+- [ ] Roles needed identified
+- [ ] Tasks defined for done when
+- [ ] Triage / ticket refinement complete