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M2 system sent email order confirmation when oder status is payment review / declined #1259

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miracteam opened this issue Dec 18, 2024 · 0 comments

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@miracteam
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Hi Amazon Pay Team,

We're facing an issue that M2 system sent an email order confirmation when the order status was payment review / declined

What I expected

The system only sent email when order status is processing (payment captured)

What happened instead

M2 system sent an email order confirmation when the order status was payment review / declined.

Steps to reproduce the issue

For example

  1. We were placing an order normally and choosing Amazon Pay as payment method
  2. Login by Amazon account & choose a card to pay, VISA ending 3434 in this case.
  3. The payment processing was loaded and back to cart page with an error message, and the system automatically sent an email confirmation.
    We had this issue on the Live environment of the site HammerHead Performance. But it also happened on the fresh Magento 2.4.7 locally as our tried images below:

photo_2024-12-18_16-39-04
photo_2024-12-18_16-39-27
photo_2024-12-18_16-39-30

Our setup

  • Magento version: 2.4.6-p3
  • Amazon Pay Extension Version: 5.17.1
  • Magento Edition: Community

Please help to check it & let me know if you need any further information.

Thank you.
Best Regards

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