Create Github Issues from Emails. Respond to them with a Comment.

HubDesk is a free tool that lets you track and respond to emails using Github issues. HubDesk creates issues for each new inbound email thread. You can respond to the sender with an issue comment that starts with @reply. HubDesk can be used to allow non-Github users to submit bug reports or even replace your help desk software. HubDesk has a simple setup:

1. Install our Github app.
2. Login to our dashboard to setup an Inbox linked to your Github repository.
3. Forward your emails emails to HubDesk and we will create issues in your repository that track each case.
4. Respond to customers with an issue comment that starts with @reply.

HubDesk plays nice with Github. HubDes creates regular Github issues, so any tool or integration that works with Github Issues works with HubDesk. Here are a few features of HubDesk:

• Synchronized Permissions - HubDesk automatically synchronizes users and permissions from your Github organization and repositories.
• Keep Discussion Private - HubDesk only sends replies to customers if the comment starts with @reply. All other internal comments are kept private.
• Inbound Attachments - HubDesk stores and secures inbound attachments and adds links to issues for easy retrieval.
• Outbound Attachments - HubDesk add links to outbound emails for attachments added to @reply comments.
• Saved Replies - Use Github's built-in saved replies to quickly send canned responses to common issues.
• Slack Integration - Install the Github Slack integration to respond to issues directly from Slack.
• Use Kanban Boards - Use Github's built-in projects boards or 3rd party tools like Zenhub to manage your tickets on Kanban boards.
• Mobile app - Use Github's mobile app to respond to customers while on the go.

Best of all HubDesk is free!