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Make gathering support information easier #148

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chelma opened this issue Jan 10, 2024 · 0 comments
Open

Make gathering support information easier #148

chelma opened this issue Jan 10, 2024 · 0 comments
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enhancement New feature or request

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@chelma
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chelma commented Jan 10, 2024

Description

This task is to make it easier for users to gather the information necessary to debug issues they encounter. Currently, we have detailed logs in the manage_arkime.log file, but it does not tell us things like what version of the AWS AIO tool is being run. Ideally, we'd have a command users could execute to bundle the logs and other useful information into a single file that could be shared with the support team.

Acceptance Criteria

  • Determine which information is useful for support
  • Provide an easy way for users to bundle that information
@chelma chelma added the enhancement New feature or request label Jan 10, 2024
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