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Troubleshooting
If you receive an error message, then the request could not be successfully processed. Here you can find out more about errors, so that you can prevent them next time. If you have trouble dealing with them, please refer to the log files or contact us.
In case of an error, the resulting answer will carry an error attribute and a description in human-readable form. All errors have the following format:
{"error": ..description.. }Here you will find some examples of the error messages.
- The key was not found. You inserted the key that is not listed on KeyChain. You might need to create a key with this name.
| Field name | Type | Description | Value example |
|---|---|---|---|
| error | string |
simple error message | Error: keyfile could not found by keyname |
{"error":"Error: keyfile could not found by keyname"}- Syntactic error - unsupported symbols.
| Field name | Type | Description | Value example |
|---|---|---|---|
| error | string |
simple error message | Parse Error |
{"error":"Parse Error"}If you are experiencing any trouble working with KeyChain, here you can find locations of the log files:
For macOS and Linux:
/var/keychain/logs
For Windows, log file will be located in the same directory as KeyChain:
./logs
If you need help fixing the bugs, please do not hesitate to contact us:
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Or you can write us an email to support@array.io.
If you want to report a security issue, include the word "security" in the subject line.
We take security issues very seriously and we'll be looking forward to hearing from you. Still, we hope you enjoy using KeyChain and the integration goes smooth!