diff --git a/app/controllers/external_controller.rb b/app/controllers/external_controller.rb
index a461c32e23..efd6312676 100644
--- a/app/controllers/external_controller.rb
+++ b/app/controllers/external_controller.rb
@@ -90,6 +90,12 @@ def create_user
     redirect_to root_path(error: Rails.configuration.custom_error_msgs[:external_signup_error])
   end
 
+  # GET /auth/failure
+  # Provide the user with a proper error message in case of external authentication failure
+  def auth_failure
+    redirect_to root_path(error: Rails.configuration.custom_error_msgs[:external_signup_error])
+  end
+
   # POST /recording_ready
   # Creates the recording in Greenlight using information received from BigBlueButton
   def recording_ready
diff --git a/config/routes.rb b/config/routes.rb
index b79b8b91cc..782ec13ac9 100644
--- a/config/routes.rb
+++ b/config/routes.rb
@@ -23,6 +23,7 @@
   # External requests
   get '/auth/:provider/callback', to: 'external#create_user'
   post '/auth/:provider/callback', to: 'external#create_user'
+  get '/auth/failure', to: 'external#auth_failure'
   get '/meeting_ended', to: 'external#meeting_ended'
   post '/recording_ready', to: 'external#recording_ready'