Chats Status Events #37
Description
AS AN Analytic module user
I WANT TO have predefined chat-related status events
SO THAT I can visualize them easily by clicking on the desired metric.
Acceptance Criteria
-
Chat Status Events
1. answered: When Client leave the chat and providing a response.
2. client-left :When Client leave the chat without providing a response.
3. idle: When Bürokratt closes idle sessions.
4. hate-speech: When a chat has signs of hate speech (To Be Added)
5. terminated: When CSA Closes a chat for unspecified reason (Other Reasons)
6. to-contact: When CSA Answers in another channel (To Be Added) -
Other Events Currently in the Database:
- greeting
- requested-authentication
- contact-information-fulfilled
- ask-permission-accepted
- rating
- redirected