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Request: Possible to Get Notified Agent Activity? #7

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Jemrada opened this issue Apr 12, 2018 · 3 comments
Open

Request: Possible to Get Notified Agent Activity? #7

Jemrada opened this issue Apr 12, 2018 · 3 comments

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@Jemrada
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Jemrada commented Apr 12, 2018

It would be nice to get an update if ticket was accepted or handled by an agent.

Maybe...

"Ticket #234345" with "Subject Title" replied to by "Agent Name"

and

""Ticket #234345" with "Subject Title" was marked "Closed or Resolved" by "Agent Name"
@clonemeagain
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That's possible. We already connect to that endpoint, we just throw it away at the moment, hmm.

@howe222
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howe222 commented Apr 30, 2018

Hi,
I agree with Jemrada that agent handling would be great. Can we support you that we handle agent too?

clonemeagain pushed a commit that referenced this issue May 1, 2018
Relates to #7 - If you guys wanna test this tree, that'd be great
1d9fe1f
@clonemeagain
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Tree is here: https://github.com/clonemeagain/osticket-slack/tree/agent-notifications or as zip https://codeload.github.com/clonemeagain/osticket-slack/zip/agent-notifications

Added extra notification types, and admin-customizable colours.

Haven't actually tested it myself yet.. so, any feedback would be very appreciated.

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@Jemrada @clonemeagain @howe222