Assign to user

[krekas]

Is there a way to assign ticket to user? Can't see it. Maybe we could add assigned_to_id field to tickets table?

[krekas]

@ousid anything?

[ousid]

Hey, @krekas

Sorry for the late response.

Yes, you can assign the ticket to another user, take a look here

Since the Ticket is a model, you can do the following:

...
use Coderflex\LaravelTicket\Models\Ticket;

public function store()
{
  $user = User::find($userId);

  $ticket = $user->tickets()->create($data);

...

   // or

  $ticket = Ticket::create(array_merge($data, ['user_id' => $userId]);
}

You may want to take a look at the Ticket Structure Table to know more.

[krekas]

@ousid but isn't user_id for user who created ticket?

[ousid]

Not necessary, It may the admin who creates the ticket for the staff, or you want the system to handle and assign the ticket manually for your staff.

The user_id is for who creates the ticket. Or I'm missing something? Can you please give more details on what you want to achieve?

[krekas]

Manually assign to staff. Like github issue is created by someone and can be assigned to some user.

[ousid]

Got it! Yes it's a great idea, if you can make a PR for it, will be much appreciate it!

[ousid]

Update on this discussion, the issue in here, is to add the ability to assign users (agents/staff...) to respond to the ticket thread, which the OP, created a PR #8 to resolve the issue.

Thanks, @krekas.