When a user tries to create a username that is invalid (e.g. contains disallowed characters), the error message does not explain what made it invalid or what the rules are.
Additionally, help text has caused confusion — some users thought their email address could be used as a username.
Requested behaviour
- On username validation error, explain specifically why the username is invalid and what the rules are
- Update help text to clarify that the username is not the email address
Background
Requested in customer feedback.
When a user tries to create a username that is invalid (e.g. contains disallowed characters), the error message does not explain what made it invalid or what the rules are.
Additionally, help text has caused confusion — some users thought their email address could be used as a username.
Requested behaviour
Background
Requested in customer feedback.