Contact Center Review for 10-10 Health Apps team - Registration Only pathway MVP

[hdjustice]

Request the Contact Center Review

What this form is for

Use this template to request a Contact Center review of your product.

Please review the Self-service Product Guide Template link and the Contact Center Review How to link

Description

• 10-10EZ Veteran Health Care application - Registration Only pathway feature
  • For Veterans with 40% or lower disability rating, we will prompt them within the application asking whether they want to seek care for their service-connected disability/injury only or enroll in VA health care for full benefits. If they choose service-connected care only, we will display an on-screen message directing them to call, download the PDF form and mail in or visit a facility to register for Service-connected care.

Launch Date

• Launch timeline:*
  • 09/31/2024 - 10% authenticated users
  • 10/3/2024 - 50% authenticated users
  • 10/7/2024 - 100% all users

Version Number

• 10-10EZ.Product.Guide_v3.2

Product Guide

• HJ Draft_10-10EZ.Product.Guide_v3.2_9-2024

Product Video

• N/A

Product Video Transcript

• N/A

Acceptance Criteria

• Platform: Contact Center QA has been completed
• Platform: Contact Center sends artifacts to appropriate contact centers
• Platform: Platform Collaboration Point Tracker is updated

Additional information

Please refer to Platform Collaboration Cycle or the Contact Center Review Touchpoint on Platform website for more information about the Collaboration Cycle.

[starlow00]

Draft looks good. Sent to VEO for review.

[starlow00]

No changes from VEO. A working copy is attached for future revisions. Thank you!
10-10EZ.Product.Guide_v3.2_SRT 09252024.docx

[hdjustice]

Fabulous, thank you @starlow00 !!