diff --git a/source/app/blueprints/manage/manage_cases_routes.py b/source/app/blueprints/manage/manage_cases_routes.py
index ba1f73325..5bcb363a4 100644
--- a/source/app/blueprints/manage/manage_cases_routes.py
+++ b/source/app/blueprints/manage/manage_cases_routes.py
@@ -384,6 +384,7 @@ def api_add_case(caseid):
 
         case = case_schema.load(request_data)
         case.owner_id = current_user.id
+        case.severity_id = 4
 
         if case_template_id and len(case_template_id) > 0:
             case = case_template_pre_modifier(case, case_template_id)
diff --git a/source/app/iris_engine/reporter/reporter.py b/source/app/iris_engine/reporter/reporter.py
index 04ff71ebb..092549965 100644
--- a/source/app/iris_engine/reporter/reporter.py
+++ b/source/app/iris_engine/reporter/reporter.py
@@ -307,7 +307,7 @@ def generate_doc_report(self, doc_type):
 
         name = "{}".format("{}.docx".format(report.naming_format))
         name = name.replace("%code_name%", case_info['doc_id'])
-        name = name.replace('%customer%', case_info['case'].get('for_customer'))
+        name = name.replace('%customer%', case_info['case']['client']['customer_name'])
         name = name.replace('%case_name%', case_info['case'].get('name'))
         name = name.replace('%date%', datetime.utcnow().strftime("%Y-%m-%d"))
         output_file_path = os.path.join(self._tmp, name)