process auto_answers attribute from chat backend

Author: dasgoutam

integreat_cms/api/v3/chat/user_chat.py

@@ -251,7 +251,7 @@ def zammad_webhook(request: HttpRequest) -> JsonResponse:
         )
     if is_app_user_message(webhook_message) and not webhook_message["ticket"]["automatic_answers"]:
         actions.append("question translation queued")
-        process_answer.apply_async(
+        process_translate_question.apply_async(
             args=[message_text, region.slug, webhook_message["ticket"]["id"]]
         )
     elif is_app_user_message(webhook_message):
@@ -261,7 +261,7 @@ def zammad_webhook(request: HttpRequest) -> JsonResponse:
         )
     else:
         actions.append("answer translation queued")
-        process_answer.apply_async(
+        process_translate_answer.apply_async(
             args=[message_text, region.slug, webhook_message["ticket"]["id"]]
         )
     return JsonResponse(

integreat_cms/api/v3/chat/utils/chat_bot.py

@@ -97,15 +97,16 @@ def process_user_message(
         client.send_message(
             zammad_chat.zammad_id,
             translation["translation"],
-            True,
-            True,
+            internal = True,
+            automatic_message = True,
         )
     if answer:
         client.send_message(
             zammad_chat.zammad_id,
             answer["answer"],
-            False,
-            True,
+            internal = False,
+            automatic_message = True,
+            automatic_answers = answer["automatic_answers"],
         )
 
 
@@ -139,8 +140,8 @@ def process_translate_answer(message_text: str, region_slug: str, zammad_ticket_
         client.send_message(
             zammad_chat.zammad_id,
             translation["translation"],
-            False,
-            True,
+            internal = False,
+            automatic_message = True,
         )
 
 
@@ -160,6 +161,6 @@ def process_translate_question(message_text: str, region_slug: str, zammad_ticke
         client.send_message(
             zammad_chat.zammad_id,
             translation["translation"],
-            True,
-            True,
+            internal = True,
+            automatic_message = True,
         )

integreat_cms/api/v3/chat/utils/zammad_api.py

@@ -174,6 +174,7 @@ def send_message(
         message: str,
         internal: bool = False,
         automatic_message: bool = False,
+        automatic_answers: bool = True,
     ) -> dict:
         # pylint: disable=method-hidden
         """
@@ -183,6 +184,7 @@ def send_message(
         param message: The message body
         param internal: keep the message internal in Zammad (do not show to user)
         param automatic_message: sets title to "automatically generated message"
+        param automatic_answers: sets the attribute
         return: dict with Zammad article data
         """
         params = {
@@ -197,6 +199,7 @@ def send_message(
                 else "app user message"
             ),
             "sender": "Customer" if not automatic_message else "Agent",
+            "automatic_answers": automatic_answers,
         }
         return self._parse_response(  # type: ignore[return-value]
             self._attempt_call(self.client.ticket_article.create, params=params)