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Plugins, Store, External Update Sets.md

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Plugins, ServiceNow Store, and External Update Sets Standards

Plugins

  • Plugins are typically not reversable once installed, so use caution and review the dependencies before activating.

ServiceNow Store

  • Only users with ServiceNow HI accounts are able to request entitlements from the ServiceNow Store.
  • If your department does not have a HI representive, contact the product owner.

External Update Sets

  • If your instance contains sensitive information, external update sets should be implemented with caution.
  • Fully review every update within the update set to ensure that the intended functionality and only the intended functionality is part of the update.
  • Do not implement external update sets if they look like they may affect other developers work negatively or if they would turn off functionality that is currently in-use in some way by another area in the instance.
  • Do not implement update sets that requires outside connections to unknown sources.