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<!doctype html>
<!--[if IE 8]> <html class="no-js lt-ie9" lang="en"> <![endif]-->
<!--[if gt IE 8]><!--> <html class="no-js" lang="en"> <!--<![endif]-->
<head>
<meta charset="utf-8" />
<meta name="viewport" content="width=device-width" />
<title>Process from AntiConsultant -- Web Communications & UX -- Berkeley, CA +1 510 332 9661</title>
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html {
background: url(img/bg-proc.jpg) no-repeat center center fixed;
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background-size: cover;
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</head>
<body>
<nav class="top-bar">
<!-- TOP BAR TITLE AREA -->
<ul class="title-area">
<li class="name"><h1 class="tkfg-demi-italic"><a href="http://anticonsultant.org/">AntiConsultant</a></h1></li>
<li class="toggle-topbar menu-icon"><a href="#"><span></span></a></li>
</ul>
<!-- TOP BAR MENU -->
<div class="top-bar-section">
<ul class="left">
<li class=""><a href="contact-anticonsultant.html" title="Make contact with AntiConsultant">Contact</a></li>
<li class="divider"></li>
<li class=""><a href="working-with-anticonsultant.html" title="Working with AntiConsultant">Working with</a></li>
<li class="divider"></li>
<li class=""><a href="portfolio-by-anticonsultant.html" title="AntiConsultant Portfolio">Portfolio</a></li>
<li class="divider"></li>
<li class="active"><a href="process-from-anticonsultant.html" title="AntiConsultant Process">Process</a></li>
<li class="divider"></li>
<li class="has-dropdown"><a href="#">Content</a>
<ul class="dropdown">
<li class=""><a href="http://AntiConsultant.tumblr.com/" title="Tumblr blog: Back of the Napkin" target="_blank">Back of the Napkin →</a></li>
<li class="divider"></li>
<li class=""><a href="http://anticonsultant.wordpress.com/" title="AntiConsultant Design Blog" target="_blank">Design Blog →</a></li>
<li class="divider"></li>
<li class=""><a href="http://twitter.com/anticonsultant" title="AntiConsultant Twitter" target="_blank">Twitter →</a></li>
<li class="divider"></li>
</ul>
</li>
<li class="has-dropdown"><a href="#">Self</a>
<ul class="dropdown">
<li class=""><a href="http://about.me/anticonsultant" title="About.Me: AntiConsultant" target="_blank">About.Me →</a></li>
<li class="divider"></li>
<li class=""><a href="http://webserial.com" title="The (even more) creative side of AntiConsultant" target="_blank">Webserial →</a></li>
<li class="divider"></li>
<li class=""><a href="http://linkedin.com/in/anticonsultant" title="AntiConsultant LinkedIn Profile" target="_blank">LinkedIn Profile →</a></li>
<li class="divider"></li>
<li class=""><a href="https://plus.google.com/105155553302748831395/posts/" title="AntiConsultant Google+ Profile" target="_blank">Google+ Profile →</a></li>
<li class="divider"></li>
<li class=""><a href="http://www.youtube.com/user/trhusserl" title="Webserial YouTube Channel" target="_blank">Webserial YouTube Channel →</a></li>
</ul>
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</ul>
</div>
</nav>
<!-- HEADER -->
<header style="padding-bottom:10px;">
<div class="row">
<div class="large-12 columns">
<h1 class="fff">AntiConsultant: Process</h1>
<h4 class="fff">Let's get it right</h4>
</div>
</div>
</header>
<div class="row">
<div class="large-12 columns">
<!-- FEATURE CONTENT -->
<div class="row">
<div class="large-4 columns">
<img src="img/process.png" style="border:1px solid #000;"><br/><br/>
</div>
<div class="large-8 columns">
<h3 class="show-for-small fff"><br/>Deliver the Right Solution<br clear="all" /><br/></h3>
<div class="panel">
<h4 class="hide-for-small">Deliver the Right Solution<hr/></h4>
<h5 class="subheader">The key to delivering the right solution is determining the aspects of your process best suited to the situation. From the beginning of my career, this has been <a href="#" data-reveal-id="approach" class="">my approach</a> in doing just that. </h5>
</div>
<div class="row">
<div class="large-6 small-6 columns">
<div class="panel">
<h5>High Level Process</h5>
<h6 class="subheader">23,664 ft view of the process.</h6>
<a href="#" data-reveal-id="executive-summary" class="small button">High Level View</a>
</div>
</div>
<div class="large-6 small-6 columns">
<div class="panel">
<h5>Get Your Hands Dirty</h5>
<h6 class="subheader">For a detailed view of the elements of my process, tour the <a href="#" data-reveal-id="define">4 process steps</a>, below. Strictly for those unafraid of details.</h6>
</div>
</div>
</div>
</div>
</div>
<!-- PROCESS STEPS SECTION -->
<div class="row">
<div class="large-12 columns">
<h3 class="fff">4 Process Steps</h3><hr>
</div>
<div class="large-3 small-6 columns">
<a href="#" data-reveal-id="define"><div class="panel"><img src="img/starter-pistol.png" alt="Starter pistol" title="Let's begin. (an olympic starter pistol made by Omega)">
<div class="fff">
<h5>1. Define</h5>
</div>
</div></a>
</div>
<div class="large-3 small-6 columns">
<a href="#" data-reveal-id="prepare"><div class="panel"><img src="img/prepare.png" alt="Bomb shelter" title="Let's prepare. (the Kidde Kokoon bomb shelter for kids)">
<div class="fff">
<h5>2. Prepare & Design</h5>
</div>
</div></a>
</div>
<div class="large-3 small-6 columns">
<a href="#" data-reveal-id="make"><div class="panel"><img src="img/darwin-design.png" alt="Darwin's sketch from journal" title="Let's make. (Darwin's sketch of how several species may have evolved from same origin)">
<div class="fff">
<h5>3. Make</h5>
</div>
</div></a>
</div>
<div class="large-3 small-6 columns">
<a href="#" data-reveal-id="test"><div class="panel"><img src="img/scantron.png" alt="Scantron form" title="Let's test and fix. (Scantron Corporation founded 1972 in Eagan, Minnesota)">
<div class="fff">
<h5>4. Test & Revise</h5>
</div>
</div></a>
</div>
</div>
<br/><br/><br/><br/><br/><br/><br/><br/>
</div>
</div>
<!-- FOOTER -->
<div class="exp-menu" style="background:#000;">
<footer class="site-footer" role="contentinfo" style="background:#000;">
<div class="hide-for-touch">
<ul class="footeractions" style="background:#000;">
<li><a class="footeraction" href="http://www.twitter.com/anticonsultant"><span class="footeractionTW"></span></a></li>
</ul>
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<p style="background:#000;">
2013 <a href="http://about.me/anticonsultant/">Thomas Richardson</a>
</p>
</footer>
</div>
<!--
END OF BODY CODE
-->
<!-- Executive-Summary modal-->
<div id="executive-summary" class="reveal-modal medium">
<div class="row">
<div class="large-12 columns">
<div class="row">
<div class="large-12 columns">
<h4>High Level Process</h4>
</div>
</div>
<div class="row">
<div class="large-4 columns">
</div>
<div class="large-7 columns panel">
<h5>Focused on the UX Phase</h5>
<ul>
<li>Discuss</li>
<li>Research</li>
<li>Create concept</li>
<li>Sketch the solution</li>
<li>Design a system</li>
<li>User response</li>
<li>Discuss</li>
<li>Revise system</li>
<li>Produce description</li>
<li>Prototype: in browser, Justinmind Prototyper, or production</li>
<li>User test; data analysis</li>
<li>Discuss</li>
<li>Revise system</li>
<li>Revise description</li>
<li>Prepare communication for collaborators</li>
</ul>
</div>
</div>
<div class="row">
<div class="large-4 columns">
</div>
<div class="large-7 columns panel">
<h6>AntiConsultant Toolset</h6>
<ul>
<li>Paper</li>
<li>OmniOutliner</li>
<li>OmniGraffle</li>
<li>Illustrator</li>
<li>BBEdit (evaluating other solutions)</li>
<li>Photoshop</li>
<li>Justinmind Prototyper</li>
</ul>
</div>
</div>
</div>
<hr />
</div>
<a class="close-reveal-modal">×</a>
</div>
<!-- Approach modal-->
<div id="approach" class="reveal-modal medium">
<div class="row">
<div class="large-12 columns">
<div class="row">
<div class="large-12 columns">
<h4>The AntiConsultant Approach</h4>
</div>
</div>
<div class="row">
<div class="large-4 columns">
<h5>Research</h5>
</div>
<div class="large-7 columns panel">
<h6>Define</h6>
<ul>
<li>Balance efficiency & effectiveness</li>
<li>Limit hypotheticals</li>
<li>Focus on 1-3 issues</li>
<li>Avoid entangling assumptions</li>
<li>See opportunities during research</li>
</ul>
</div>
</div>
<div class="row">
<div class="large-4 columns">
<h5>Design</h5>
</div>
<div class="large-7 columns panel">
<h6>Prepare</h6>
<ul>
<li>Focus on primary challenges</li>
<li>Keep it lightweight</li>
<li>Low resolution for standard stuff</li>
<li>Remember: design continues to evolve into production phase</li>
<li>Consider mobile, tablet, desktop early (but keep loose)</li>
<li>ID hot button issues and manage them (with client or stakeholders)</li>
</ul>
</div>
</div>
<div class="row">
<div class="large-4 columns">
<h5>Prototype</h5>
</div>
<div class="large-7 columns panel">
<h6>Make, Test & Revise</h6>
<ul>
<li>Is this a prototype or an early production version?</li>
<li>Test early</li>
<li>Use short prototyping cycles</li>
<li>Don't lose sight of the bigger picture</li>
<li>Manage communication with stakeholders</li>
<li>Focus on testable features</li>
<li>Low resolution buildout</li>
<li>Make priority, testable features first</li>
<li>Have a clear, general plan for using outcomes</li>
<li>Revision plan</li>
<li>Discuss</li>
<li>Rough out development support documents</li>
</ul>
</div>
</div>
<div class="row">
<div class="large-4 columns">
<h5>Production</h5>
</div>
<div class="large-7 columns panel">
<h6>Organize</h6>
<ul>
<li>Maintain a close inventory of deliverables</li>
<li>Create easy development support documentation, including styleguides and diagrams</li>
<li>Create a sustainability plan</li>
<ul>
<li>Maintenance</li>
<li>Revisions</li>
<li>Feeding</li>
<li>Emergency</li>
</ul>
<li>Plan for user support</li>
<li>Schedule well, including reviews</li>
<li>Review QA approach for pre-production and production</li>
<li>A/B test planning</li>
</ul>
</div>
</div>
</div>
<hr />
</div>
<a class="close-reveal-modal">×</a>
</div>
<!-- 1. Define modal-->
<div id="define" class="reveal-modal xlarge">
<div class="row">
<div class="large-12 columns">
<!-- define header -->
<div class="row">
<div class="large-6 columns">
<div class="panel">
<h3>Define, Capture Goals</h3>
</div>
</div>
<div class="large-2 columns">
<a href="#" data-reveal-id="prepare"><div class="panel off">
<h3 class="off">Prepare</h3>
</div></a>
</div>
<div class="large-2 columns">
<a href="#" data-reveal-id="make"><div class="panel off">
<h3>Make</h3>
</div></a>
</div>
<div class="large-2 columns">
<a href="#" data-reveal-id="test"><div class="panel off">
<h3>Test</h3>
</div></a>
</div>
</div>
<!-- define body -->
<div class="row">
<div class="large-4 columns">
<div class="panel off">
<h5>Business Goals</h5>
<ul>
<li>Record business goals</li>
<li>Identify target users</li>
<li>Create business wishlist</li>
<ul>
<li>Schedule</li>
<li>Features</li>
<li>Experience elements</li>
</ul>
</ul>
</div>
</div>
<div class="large-4 columns">
<div class="panel off">
<h5>User Goals</h5>
<ul>
<li>User research</li>
<ul>
<li>User behavior mapping (data, observations)</li>
<li>Talk with users from target groups</li>
</ul>
<li>Document user insights</li>
<ul>
<li>Personas</li>
<li>Diagrams</li>
</ul>
</ul>
</div>
</div>
<div class="large-4 columns">
<div class="panel off">
<h5>Product Goals</h5>
<ul>
<li>Contribute to product team research</li>
<ul>
<li>UX competition</li>
<li>Industry competition</li>
</ul>
<li>Consider team capabilities</li>
<li>Respond to product goals</li>
</ul>
</div>
</div>
</div>
<div class="row">
<div class="large-4 columns right">
<div class="panel">
<h5>Create Definition Documentation & Share</h5>
<!--
<div class="horiz">
-->
<ul>
<li>Goals</li>
<li>Research</li>
<li>Team capabilities</li>
<li>Product team needs</li>
</ul>
<!--
</div>
-->
</div>
</div>
</div>
</div>
<hr />
<span style="font-size:.75em; float:right;">touch other headings to see the rest of the process</span>
</div>
<a class="close-reveal-modal">×</a>
</div>
<!-- 2. Prepare modal-->
<div id="prepare" class="reveal-modal xlarge">
<div class="row">
<div class="large-12 columns">
<!-- prepare heading -->
<div class="row">
<div class="large-2 columns">
<a href="#" data-reveal-id="define"><div class="panel off">
<h3>Define</h3>
</div></a>
</div>
<div class="large-6 columns">
<div class="panel">
<h3>Prepare & Design</h3>
</div>
</div>
<div class="large-2 columns">
<a href="#" data-reveal-id="make"><div class="panel off" >
<h3>Make</h3>
</div></a>
</div>
<div class="large-2 columns">
<a href="#" data-reveal-id="test"><div class="panel off">
<h3>Test</h3>
</div></a>
</div>
</div>
<!-- prepare body -->
<div class="row">
<div class="large-4 columns"><div class="panel">
<h5>Given: <a href="#" data-reveal-id="define">Definition</a></h5>
<ul>
<li>Goals</li>
<li>Research</li>
<li>Team capabilities</li>
<li>Product team needs</li>
</ul>
</div></div>
<div class="large-4 columns"><div class="panel off">
<h5>A. Brainstorm</h5>
<ul>
<li>Vet assumptions</li>
<li>Determine opportunities</li>
</ul>
</div></div>
<div class="large-4 columns">
<div class="panel off">
<h5>B. Coordinate Expectations</h5>
<p>Product Management, Development, Marketing, QA, and Operations</p>
</div>
</div>
</div>
<div class="row">
<div class="large-4 columns">
<div class="panel off">
<h5>C. Create Design Plan</h5>
<!--
<div class="horiz">
-->
<ul>
<li>Foundation</li>
<li>Key structures</li>
<li>Experiences choices</li>
<li>Estimate effort</li>
</ul>
<!--
</div>
-->
</div>
</div>
<!--
<div class="row">
-->
<div class="large-4 columns"><div class="panel off">
<h5>D. Minimize Design Plan & Share </h5>
<ul>
<li>Identify the aspects of the design to be tested</li>
<li>Design guideline: what fidelity is required?</li>
<ul>
<li>Verbal description</li>
<li>Paper mockup</li>
<li>User stories</li>
<li>Wire frames</li>
<li>Flow diagrams</li>
<li>Full visual treatment</li>
<li>Working prototype</li>
<li>Full UX specification</li>
</ul>
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