Error on updating thumbnail, editing style, and uploading datasets

[simboss]

Freshdesk Ticket ID: 49417

Freshdesk Ticket Agent: Martha Nagginda

Freshdesk Ticket Agent Email: martha.nagginda@geosolutionsgroup.com

Ticket Priority: Medium

Freshdesk Ticket Description:

Bula Vinaka,

I ran into a few problems while uploading the datasets today. (19/04/22)

The images attached shows the problem I had faced while uploading.

Some of the problems I ran into are as follows:

• A sample dataset that was uploaded showed an error message as you can see below. Even though, it shows an error message,  it can still be viewed but you will have to open a new tab and navigate to the uploaded dataset menu. 
• Some datasets are like this upon upload but some are not.
• While trying to edit the style for the sample data, it requires you to sign into the platform again, if you press cancel, it shows something different on the screen.
• The thumbnail does not show even after updating the metadata.
• It takes a while for a dataset to be uploaded even though the size of the data is only 1MB.

I appreciate your help on this matter and look forward to your response. Please let me know if you need any more clarification on the issues I've explained.

Thank you.

[simboss]

Agent Martha Nagginda linked Freshdesk ticket 49417 for this issue.

[simboss]

Agent Support created comment.

Hi Ulamila,

thanks for raising the issues. The problem with the form requesting credentials when working on styles should be fixed now.

We're investigating the other issues with regard to the upload errors and the failed thumbnails.

 

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