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Freshdesk Ticket ID: 49424

Freshdesk Ticket Agent: Martha Nagginda

Freshdesk Ticket Agent Email: martha.nagginda@geosolutionsgroup.com

Ticket Priority: Medium

Freshdesk Ticket Description:

Bula Vinaka,

I would like to update you on the upload done today and it seems that I've ran into another issue. I've managed to upload a few raster datasets today and noticed that when clicking on the view toggle, it shows a "not found" error message as you can see on the image below. I'd have to close this tab and go back to the upload window and click on the View option again and the same thing would happen. I'd repeat this process for about 3-4 times before I can finally see the uploaded dataset. However, in other cases there are some datasets where I keep seeing the "not found" error message and the uploaded dataset cannot be viewed even though it has been uploaded successfully. 

Can you please look into this and provide a feedback as to why this happens? I appreciate all your help. Thank you.

[simboss]

Agent Martha Nagginda linked Freshdesk ticket 49424 for this issue.

[simboss]

Agent Martha Nagginda created comment.

Hi Ulamila Tuikaba,

An issue has been created and it's being investigated.

Ticket: http://geosolutions.freshdesk.com/helpdesk/tickets/49424

[simboss]

Agent Martha Nagginda created comment.

Hi Ulamila Tuikaba,
We have updated the platform with new fixes. This issue should be resolved. Please test again to confirm.
​
Ticket: http://geosolutions.freshdesk.com/helpdesk/tickets/49424

[simboss]

Agent Support created comment.

Hi Ulamila Tuikaba,

Can this ticket be closed?

Ticket: http://geosolutions.freshdesk.com/helpdesk/tickets/49424

 

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