Alert is not being triggered for high-priority Issues

[masinette]

Environment

SaaS (https://sentry.io/)

Steps to Reproduce

User reported that high priority Issues are being captured, but not triggering Alert notifications.

Alert Conditions
WHEN an event is captured and any...

• Sentry marks a new issue as high priority
• Sentry marks an existing issue as high priority

Issues are being marked as High Priority (in the Issue "Activity" tab)

Expected Result

Issues should trigger the Alert rule. Then, the Alert rule should notify the user of a new or existing high-priority Issue.

Actual Result

The Alert is never triggered.

Product Area

Alerts

Link

No response

DSN

No response

Version

No response

[linear-code]

ENG-7087

[masinette]

Related to: https://sentry.zendesk.com/agent/tickets/177455

[getsantry]

Auto-routing to @getsentry/product-owners-alerts for triage ⏲️

[saponifi3d]

Thanks for the bug report @masinette!

I wasn't able to reproduce this based on the info; I just tried to create an alert with that configuration and it worked as expected. I think there might be a different underlying issue.

Do you happen to have a link to the alert that is misbehaving?

(That should give me all the info I need to lookup the alerts processing information, and make sure there weren't any data migration issues or something like that) thanks!

[lkhoulalene]

Hi @saponifi3d (and thx @masinette for the connection),

We have a configured alert which worked very well until the beginning of January.

Since then, it no longer works.

However, there are indeed alerts that could be sent.

Any idea ?

Thanks,